The pandemic exposes hospitals’ shortcomings; Geisinger Health, TigerConnect share experiences

By Blake Dodge, Business Insider, July 2020

Pennsylvania-based Geisinger Health boosted its past work with AWS, TigerConnect, a messaging and video app hosted on AWS, and the telehealth giant Teladoc during the pandemic, Dr. Jonathan Slotkin, who heads up medical tech for Geisinger, said.

The app’s become the “fabric” of how the system runs and communicates with itself, and other telehealth tools are helping with general safety precautions, Slotkin said. For example, doctors are seeing dialysis patients over iPad, while the nurse is physically present, in order to avoid bringing extra risk to a frail group.

“All of this is a genie that is not going to be put back in a bottle,” he said.