TigerConnect Clinical Collaboration Platform

Better Communication, Better Patient Flow

Your EHR wasn’t made for communication – pair it with advanced clinical communication platform to maximize your EHR investment. Connect all staff, no matter their location, with a single app for messaging, phone, and video calling.

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Benefits

Features

Case Studies

Demo

FAQs

Benefits

Precision Communication Improves Care Delivery

Reduce inefficiencies in how you interact with care teams with a robust CC&C for faster, context-rich communication, enhanced by seamless EHR integration.

Quickly Find the People You Need

TigerConnect Roles and Teams allow you to easily communicate with the right person or team, leading to fewer care delays and faster response times. Ensure your message reaches the people on-duty by integrating TigerConnect with your physician schedules.

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Make Data-Driven Decisions

Break down information silos with contextual notifications. Turn data into action by instantly routing consult requests, nurse call alerts, alarms, and other notifications from your EHR and other systems to the right care team member.

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Remain Connected During Outages

Healthcare doesn’t stop when the power goes out. TigerConnect is always on, with 99.995% uptime, so you’re never without a means to communicate – especially during cyber-attacks, IT outages, and EHR downtime.

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Collaborate with Anyone

Coordinate admissions, transfers, and referrals with ease. TigerConnect makes it possible to message providers outside of your organization and those without access to the EHR, such as affiliated physicians, referring organizations, transportation services, or EMS providers.

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Easily Coordinate Patient Communication

Strengthen your patient engagement – without requiring them to download an app or log into a portal. Automate appointment reminders to minimize no-shows, send follow-up messages with templates to improve care adherence, reduce readmissions, and so much more.

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FEATURES

Features That Save You Time

Enable your care teams to be more productive.

Role-Based Communication Easily find and communicate with the right providers, even if you don’t know their name.
Pre-Defined and Custom Teams Instantly collaborate with pre-defined teams consisting of the appropriate individuals and on-call roles for specific workflows.
Care Team Assignments Identify care members team assigned to a specific patient to quickly communicate with the provider you need.

Patient Context Messaging Minimize communication errors by attaching patient references from the EHR to your conversations.
Open APIFlexible integration framework ensures you can connect to the critical systems you need – such as EHR, nurse call, or physiological monitors – to facilitate more efficient workflows.
EHR EmbedEnhance clinicians’ experience by embedding TigerConnect in your EHR to facilitate accurate communication and reduce context switching between apps.

CCP Feature Patient Context Messaging Updated

Patient Context Messaging Minimize communication errors by attaching patient references from the EHR to your conversations.
Open APIFlexible integration framework ensures you can connect to the critical systems you need – such as EHR, nurse call, or physiological monitors – to facilitate more efficient workflows.
EHR EmbedEnhance clinicians’ experience by embedding TigerConnect in your EHR to facilitate accurate communication and reduce context switching between apps.

Priority Messaging Unique alerts make it easy to identify and respond to urgent messages.
Message Escalations Ensure patient needs are always addressed by automatically escalating unanswered messages to another clinician.
Consumer-Grade ExperienceWith a user-friendly interface that’s as intuitive as your favorite messaging app, TigerConnect lets you effortlessly add emoji reactions, @ mention colleagues, and see real-time read receipts and message status.

Case Studies

Why Consider TigerConnect?

“We were able to cut our length of stay by about 20% from doing this. So, the impact to the hospital’s bottom line just from that alone was enormous, never mind the safety, quality, and patient satisfaction improvements that we recognized from it as well.”

Russ Kino, MD

Chief Medical Information Officer, Saint John’s Health Center

“We had a lot of relay systems where you call an answering service, or you page somebody, or you call through the nurse, or the doctor might communicate through the nurse. We had many difficulties with patient flow due to the number of calls that were being made and the wrong people being called.”

Matthew Colflesh, MD

Chief Medical Officer, Trinity Health System

“Having a unified communication channel outside of the EMR allows us a little bit more flexibility to do things we might not feel as comfortable doing if the communication was happening entirely within the EMR itself.”

William Harvey, MD

Chief Medical Informatics Officer, Tufts Medical Center

Tufts Medical Center

“Having a unified communication channel outside of the EMR allows us a little bit more flexibility to do things we might not feel as comfortable doing if the communication was happening entirely within the EMR itself.”

William Harvey, MD
Chief Medical Informatics Officer, Tufts Medical Center

Learn how, Tufts Medical Center Optimizes OR Efficiency and Care Team Communication

View Case Study ›

“We were able to cut our length of stay by about 20% from doing this. So, the impact to the hospital’s bottom line just from that alone was enormous, never mind the safety, quality, and patient satisfaction improvements that we recognized from it as well.”

Russ Kino, MD
Chief Medical Information Officer, Saint John’s Health Center

Discover how Saint John’s Health Center Used TigerConnect to Improve Care Efficiency.

View Case Study ›

“We had a lot of relay systems where you call an answering service, or you page somebody, or you call through the nurse, or the doctor might communicate through the nurse. We had many difficulties with patient flow due to the number of calls that were being made and the wrong people being called.”

Matthew Colflesh, MD
Chief Medical Officer, Trinity Health System

Learn how Trinity Health System used TigerConnect to improve patient throughput

View Case Study ›

Products

Maximize your care team productivity with the TigerConnect portfolio.

Workflows

Streamline clinical workflows throughout the patient journey.

Integrations

Integrate TigerConnect with your critical hospital systems to push patient data to the point of care.

TigerConnect Clinical Collaboration Platform Tour

Take a self-guided tour to see how physicians, nurses, and support staff can save time by communicating with our secure, best-in-class collaboration platform.

Take a Tour

Additional Resources

Learn more about the benefits of a clinical communication solution.

Webinar

Best Practices for Staff Communication from Cross Creek Hospital

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Blog

How to Reduce Sepsis Mortality Rates with Cutting-Edge Communication Solutions

Learn More ›

Physician Scheduling Software Blog Article

Webinar

Break Through Bottlenecks: How Sharp Memorial is Modernizing ED Workflows

Watch Webinar ›

Datasheet

TigerConnect Clinical Collaboration Platform

Access Datasheet ›

Webinar Preview Beckers Healthcare 2024 Survey

State of Healthcare Collaboration

How Communication Inefficiencies Impact Clinician Productivity

View Report ›

All Resources

Webinars, Datasheets, Events, Case Studies, Reports & More

View Resources ›

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Ready to See More?

See how TigerConnect helps 7,000+ healthcare organizations collaborate seamlessly across the hall or across the health system.

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ClinicalCommunicationandCollaboration MomentumLeader Leader

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ClinicalCommunicationandCollaboration BestMeetsRequirements MeetsRequirements

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Frequently Asked Questions

Your questions about clinical communication and collaboration (CC&C), answered

While both a CC&C and EHR chat apps allow for providers to communicate securely, they have distinct differences when it comes to speed, flexibility, uptime, and ease of use. Whereas EHR chat messages can go unnoticed, a CC&C offers real-time messaging, making it preferable for emergency clinical communications. Additionally, EHR texting may be limited to those within the hospital who have been licensed to use it. In contrast, with a CC&C, you can message anyone including providers at other facilities and support staff such transportation, housekeeping, environmental services. including external providers at other facilities. Furthermore, unlike EHR chat, a CC&C like TigerConnect is cloud-based and is reliable with 99.995% uptime and no planned downtime.

TigerConnect is HIPAA-compliant and HITRUST certified, so you know messages are always safe and secure at transit and rest. TigerConnect also has end-to-end encryption, PIN locks, and full administrator controls.

TigerConnect eliminates friction in healthcare communication by connecting your care teams, on-call schedules, and data in real-time. TigerConnect integrates with your critical hospital systems to break down the information silos and push data to care teams – the moment it becomes available – to speed clinical workflows.

A clinical communication and collaboration (CC&C) solution is a secure messaging solution used by healthcare organizations to communicate and coordinate care. CC&Cs integrate with critical hospital systems, such as EHRs, to make patient data accessible and actionable for care teams.

A clinical communication and collaboration (CC&C) solution enables healthcare organizations to securely communicate by rich messaging, voice, and video. Advanced CC&C solutions can dramatically curb costs and streamline clinical workflows. These newer solutions are far more robust than the text-based systems many providers may be familiar with, such as those embedded in the electronic health record (EHR). Solutions such as TigerConnect offer integrated scheduling, patient engagement, alarm management, event notification and the ability to interface with other hospital systems such as EHRs.

TigerConnect integrates with a variety of critical hospital systems to push data to care teams. Common integrations for clinical communication and collaboration platforms include EHR integration, nurse call, physiological monitors, and scheduling.

CC&C platforms are HIPAA compliant. TigerConnect has also earned Certified status for information security by the Health Information Trust (HITRUST) Alliance. With the HITRUST CSF Certified Status, TigerConnect Clinical Collaboration Platform meets key healthcare regulations and requirements for protecting and securing sensitive private healthcare information.

For those evaluating advanced communication solutions, such as a clinical communication and collaboration (CC&C) solution, there are more criteria to understand versus texting-only tools. Solutions such as TigerConnect offer integrated scheduling, patient engagement, alarm management, event notification and the ability to interface with other hospital systems such as EHRs. Download the eBook, 8 Must-Ask Questions When Evaluating a Clinical Communication Solution, to learn how to evaluate CC&C solutions and the vendors offering them.

Who We Serve​

Solutions​

Resources

Why TigerConnnect?

Better Communication, Better Patient Flow

Benefits

Features

Case Studies

Demo

FAQs

Benefits

Precision Communication Improves Care Delivery

Quickly Find the People You Need

Make Data-Driven Decisions

Remain Connected During Outages

Collaborate with Anyone

Easily Coordinate Patient Communication

FEATURES

Features That Save You Time

Case Studies

Why Consider TigerConnect?

“We were able to cut our length of stay by about 20% from doing this. So, the impact to the hospital’s bottom line just from that alone was enormous, never mind the safety, quality, and patient satisfaction improvements that we recognized from it as well.”

“Having a unified communication channel outside of the EMR allows us a little bit more flexibility to do things we might not feel as comfortable doing if the communication was happening entirely within the EMR itself.”

Tufts Medical Center

“Having a unified communication channel outside of the EMR allows us a little bit more flexibility to do things we might not feel as comfortable doing if the communication was happening entirely within the EMR itself.”

William Harvey, MDChief Medical Informatics Officer, Tufts Medical Center

“We were able to cut our length of stay by about 20% from doing this. So, the impact to the hospital’s bottom line just from that alone was enormous, never mind the safety, quality, and patient satisfaction improvements that we recognized from it as well.”

Russ Kino, MDChief Medical Information Officer, Saint John’s Health Center

Matthew Colflesh, MDChief Medical Officer, Trinity Health System

Products

Workflows

Integrations

TigerConnect Clinical Collaboration Platform Tour

Additional Resources

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Frequently Asked Questions

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Who We Serve

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William Harvey, MD
Chief Medical Informatics Officer, Tufts Medical Center

Russ Kino, MD
Chief Medical Information Officer, Saint John’s Health Center

Matthew Colflesh, MD
Chief Medical Officer, Trinity Health System