Secure Healthcare Communication and Collaboration

Reliable and secure texting

Feature-rich, easy-to-use, and extremely reliable, TigerConnect’s Clinical Collaboration Platform replaces unsecured SMS with a HIPAA-compliant solution, making your teams immediately more efficient and effective.

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Robust, easy-to-use messaging features

Secure, encrypted, HITRUST certified

Text confidently with end-to-end encryption, PIN locks, and full administrator controls.

Photos, videos, and
file attachments

Send and receive images, videos, and voice recordings from the phone or cloud storage apps.

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See who’s on call and message them instantly

Need a cardiologist at 3:41 a.m.? Role-based scheduling makes it easy. Using preset role assignments and shift calendars, on-duty or on-call staff can be messaged instantly by role – no first or last name required. Search by job function and/or title and connect using text as well as voice or video calling. Shift changes are made automatically, alerting new role owners. Users can manually take over a role with a simple swipe.

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Roles & scheduling integration a powerful way to drive adoption

Messaging by role via
text, voice, or video

Quickly look up and message the right staff member by role – no first or last name required.

Easy lookups in the
roles directory

Scroll alphabetically to the role you want or search for it in the directory.

Detailed roles profile

See key details for a role, including the current shift owner. Swipe in to take over or opt out.

Calendar views by shift

Look up a role to see who’s assigned to it hours, days, or weeks in advance. Sync shifts with scheduling solutions like Amion or Qgenda, and even spreadsheets.

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Enhance communication with premium features

Enhance your TigerConnect Clinical Collaboration Platform experience with premium add-on features such as Message Archiving, Click-to-Call, answering service or pager integration, and Premium Support.

Discoverable teams for mobilization and collaboration

Quickly activate TigerConnect Teams such as Rapid Response (RRT) and code for emergent situations. Designated staff can locate and mobilize teams from the directory. Teams can be made up of individuals, roles or both to ensure coverage.

Discover Teams

Real-time alarms & alerts

Intelligently route context-rich clinical notifications from 3rd-party systems to TigerConnect. Automatically send results and relevant patient data from the EHR for care teams to collaborate in a single endpoint. Reduce alarm fatigue and distractions by routing alerts and alarms from nurse call systems and telemetry equipment to the appropriate caregiver.

Coordinate care via voice & video

Reach colleagues live with Wi-Fi-based voice and video calling. Engage multiple members of the care team for check-in or connect with remote employees for virtual consults. TigerConnect’s cloud-based SIP PBX integration connects directly with your telephony system to streamline communication and reduce hardware costs.

Full administrative control

Maintain complete control over users, settings, and security policies through TigerConnect’s’ comprehensive administrative console. Quickly onboard users individually, by CSV upload, or through LDAP/Active Directory, and immediately revoke access for lost or stolen devices.

A Complete Suite to Match Your Needs

Clinical Collaboration Platform

Standardize communication and streamline workflows on a single, integrated cloud-native platform.

Collaborate > >

Alarm Management & Event Notification

Integrate with EHR, nurse call, and physiological monitors for prioritized, actionable alerts, and notifications.

Integrate > >

Patient
Engagement

Reach patients and families by text or video in a way that’s easy for patients. Manage virtual visits and reminders.

Coordinate > >

Physician
Scheduling

Build and share on-call schedules with ease using templates. Mobile or desktop for easy views and shift swaps.

Schedule > >

Secure messaging & workflow features

Secure Messaging
Keep messages private with a fully encrypted, end-to-end, secure texting solution.

Priority Messaging
Send high-priority messages that stay at the top of the recipient’s inbox and offer a unique alert for instant differentiation.

Broadcast Message
Send messages to your entire organization or sub-groups using admin-configured distribution lists.

Click to Call
Initiate phone calls to colleagues with a single tap from a message thread or user profile.

Quick Reply
Save time with custom, pre-typed messages to use for specific but repetitive inquiries.

Auto Forward
Automatically forward messages to another colleague when you are in Do Not Disturb mode.

Forums
Have open, ongoing forum discussions with colleagues on specific topics. Join or leave a forum anytime.

Delivery Confirmation
Know instantly when messages have been sent, delivered, and read.

Message Lifespan
Set a time limit on how long messages remain active and accessible before being automatically and permanently deleted.

Message Recall
Recall a message and attachments before or after it has been read.

Group Messaging
Create groups on the fly to improve workflow collaboration, and see when team members have read your message.

Secure Attachments
Securely attach photos, voice notes, PDFs, and other common file types from devices or cloud storage apps.

Automated Role Assignments
Transfer role ownership automatically so critical roles always remain actively assigned and populated.

Scheduling Integration
Link your scheduling system with LDAP or Active Directory to automate role assignments at the shift change.

Admin-Controlled Setup
Properly manage roles with setups that are controlled exclusively by IT administrators.

Sender Options
Send messages as the role owner or as an individual.

Message Continuity
Preserve conversations from shift to shift for complete context and continuity of care.

Manual Role Swipe-Ins
Take over a role with a simple swipe knowing current role owners will be instantly notified. Easily re-assign vacated roles.

Recommended Resources

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See how TigerConnect helps 7,000+ healthcare teams collaborate seamlessly across the hall or across the health system.

Critical Response Workflow

Inpatient Workflow

TigerConnect Clinical Collaboration Platform