Professional Services

Leverage the Experts

Reach next-level results with advanced integrations and workflow design from our support team of clinical and operational professionals

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Success on day 1

Lay the foundation for long-term success starting Day 1 with a proven blueprint designed by our clinical and implementation experts. With a clear focus on measurable outcomes, our experts will work with you to map your goals and apply proven processes to guide your transformation.

Enterprise-wide implementation expertise

You can’t beat experience. And we’ve got it in spades. With more than 1,200 enterprise implementations under our belt, we know the paths to success and the pitfalls to avoid. Our technical experts will help you establish governance, set up technical integrations, and build a step-by-step implementation services timeline to ensure a smooth launch and a flexible foundation for growth as your needs evolve.

1,200+

Enterprise
Implementations

70+

Large Enterprise-Wide Deployments

100+

Years Combined
Clinical Expertise

6,000+

Total Healthcare
Organizations

Data-driven governance

Data-driven governance

User adoption doesn’t happen by accident. It takes consistent and dedicated effort. And reliable data. TigerConnect can help your teams set up regularly scheduled governance meetings with a wide range of user information — adoption, engagement, and message volume to name a few — all geared toward constant improvement.

Support, when you need it

Support, when you need it

Issues can crop up at unexpected times, which is why our support doesn’t stop after your implementation is complete. Our Client Care experts are prepared to deliver a quick resolution to technical issues through 24/7 coverage, a dedicated 1-800 number for your organization, priority access to technical support professionals, and proactive monitoring to address trends and issues before they escalate.

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Your full-service journey

Our partnership is focused on designing the right solution and delivering value

 

Engage & Discover

Establish governance, create stakeholder plan, conduct communications audit, and identify areas of focus.

 

Analyze & Design

Set up foundational integrations, map workflows, and finalize communication, training, and go-live plans.

 

Implement & Monitor

Deploy with a plan in place. Increase usage through training, monitoring, and support. Transition to an ongoing customer success manager.

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“Best communication investment we’ve made”

“I highly, highly recommend this product for home healthcare workers and healthcare in general. It has literally changed so much of how we communicate important patient information, scheduling, agency updates, and coordination. Customer service has always been responsive and knowledgeable. (TigerConnect) has always fixed any issue we were having or has answered any questions we had in a matter of minutes. In my opinion and experience, no other similar platform can do what TigerConnect can do.”

— Angela L., Vice President of Patient Care Services at Stratford VNA

5/5 stars

A Complete Suite to Match Your Needs

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See how TigerConnect helps 7,000+ healthcare teams collaborate seamlessly across the hall or across the health system.