By Amy Engebretson, Senior Customer Project Manager
Do the emotional phases experienced while learning to use on-call scheduling software follow Gartner’s Hype Cycle? I believe the answer is “Yes!” Here’s my evidence.
Trigger: Something happened regarding your on-call schedule and someone asked “Is this really good enough?” The answer was NO! The future is here for on-line Call Scheduling.
At this point, you may be unsure of many things, but you need to test the waters. Develop your “buy-in” plan, start your research, keep your practical answers in mind as you look for a best-fit solution and a vendor who will not just sell you something, but wants to partner with you.
Inflated expectations: You found software that seemed to fit the bill! There was all the excitement of something new, and the more you thought about it the more your imagination started to extrapolate all of the potential things the new software could do for you. You started using it and everything seemed so easy.
Trough of Disillusionment: What? The software can’t make coffee and cure world hunger?
There are limitations and some great features are still in development no matter what software you buy.
Re-visit your reasons for looking for software. Have your original expectations really not been met, or did imagination inflation take over?
Don’t let one or two bumps in the road derail your efforts. On-line On-Call Scheduling is here to stay and your Providers are depending on you to help them adapt! You may find a little one-to-one time with your Trainer without outside distractions makes all the difference.
Slope of Enlightenment: This is the best part when you have the “eureka” moment and you begin to feel confident again. You have hit the happy balance between what you want the software to do, and knowing what it really can do. What you “imagine” vs with what “is”.
Plateau of Productivity: (really more of an upward slope) This is where you hit your pace.
You can clearly anticipate how useful this will be to your Providers knowing you can fulfill your promises! You have a Process in place you can follow and generate the consistent results you expected. As with any software, you will become more fluent the more you use it. Take advantage of any training to keep sharp and use your experience to suggest other features to your vendor-partner.
Remember, don’t give up. Stick it out, unless it is a total misfit. Everyone goes through the Trough of Disillusionment!
According to the wiki, Gartner’s Hype Cycle comprises five key phases of a technology’s life cycle.
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