Improve HCAHPS Scores with Streamlined Communication Workflows

ricardo-estrada 10 26, 2023

 Much of our decision-making, whether it involves hiring experts or selecting doctors, is determined by word-of-mouth referrals and online reviews. In fact, 72% of people trust others’ experiences to select the best healthcare provider. In the healthcare industry, we have Hospital Consumer...

will-oconnor 10 13, 2023

We all know that in the world of healthcare, every second counts. When it comes to emergencies, those precious seconds can be the difference between life and death. In fact, delays in rapid response calls contribute to 34.7% higher in-hospital...

timothy-beglin 09 27, 2023

Electronic health records (EHR) were intended to store patient records, which, though helpful, leaves a lot to be desired. Hospitals run around the clock with zero time to waste, so unexpected EHR downtime within a hospital system can be catastrophic....

timothy-beglin 09 14, 2023

Every second counts in the emergency department (ED), and a quick and accurate diagnosis is often the key to saving lives. Diagnostic labs are performed on 56% of patients in the ED, and numerous hospitals still depend on obsolete communication systems,...

ryanbush 09 08, 2023

Undergoing surgery can be a stressful experience for patients and their families as they navigate the ins and outs of the perioperative process. This period constitutes a delicate interplay between doctors, care teams, patients, and their families, underscoring the essential...

timothy-beglin 08 23, 2023

Sepsis, the body’s extreme response to an infection, is the leading cause of death in U.S. hospitals, according to the Centers for Disease Control and Prevention (CDC). Sepsis is responsible for more than 350,000 adult deaths in the United States each year, a...

tyler-peterson 07 31, 2023

Over the past few years, patient care quality has fluctuated as hospital organizations and care teams have remained in survival mode, grappling with emergency rooms overrun with COVID-19 patients and nursing labor shortages. Unfortunately, that means continuity of care inevitably...

ryanbush 07 27, 2023

Penn State Health is a multi-hospital ecosystem serving patients and communities across 29 counties of Pennsylvania. This includes five hospitals with nearly 1,400 licensed beds, and 2,450 physicians and advanced practice providers – managing 2 million outpatient visits and 133,000...

nikkimanuel 07 14, 2023

Emergency departments (EDs) are universally acknowledged as high-stress environments. Having to hurdle communication barriers in time-sensitive scenarios can spell disaster for ED staff and patients alike, compromising patient care, staff morale, and overall department efficiency. A Journal of Patient Experience...

nikkimanuel 07 07, 2023

Nurses are the beating hearts and caring faces of any medical facility. They are hands-on with patients more than any other caregiver. They initiate many key steps in clinical workflows. Do they have concerns about the state of nurse communication...