We all know that in the world of healthcare, every second counts. When it comes to emergencies, those precious seconds can be the difference between life and death. In fact, delays in rapid response calls contribute to 34.7% higher in-hospital mortality, according to the NIH.
Now, many hospitals have a tempting communication option right at their fingertips – an EHR chat feature that often comes with their EHR license at little to no additional cost. But here’s the catch: relying on EHR chat during critical moments can actually put patients at risk. We’re talking about life-threatening events, such as strokes and code blue, where fast communication across the care team can mean everything.
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EHR chat, as you may have experienced, doesn’t enable quick response times. For one, it can be cumbersome to regularly log in to, which slows response times. Users are logged out so frequently that the 2-factor authentication process needs to be repeated nearly every time you receive a message, leading to a frustrating user experience and low adoption. Furthermore, not everyone has EMR access, which means that communication takes place in disjointed systems. For these reasons, EHR vendors themselves advise against using EHR chat for urgent communications and explicitly state that EHR chat should not be used for emergency communications.
So, what do hospitals do instead? Well, some turn to old-school methods like pagers, overhead paging, or even frantic phone calls during emergencies. But if you’ve ever had to page someone twice to get ahold of them, or scramble to find the on-call provider’s phone number, it’s easy to understand why these backup methods aren’t ideal when a patient’s life is on the line.
Care teams are only as fast as their communication tools allow them to be. To speed care delivery in an emergency, you need tools that go beyond clunky chat interfaces, disjointed phone calls, and overhead alerts. A clinical communication and collaboration (CC&C) platform helps hospitals achieve greater efficiency around critical response workflows (like code blue, sepsis, STEMI, strokes, and critical labs) to ultimately deliver better care, faster.
The TigerConnect Clinical Collaboration Platform fills the gaps left by EHRs with a communication system designed to dramatically speed response time from triage to treatment. Imagine being able to quickly message specific roles, like the ‘radiologist on-call,’ and activate pre-defined teams, ensuring everyone is in the loop without delay. And unlike an EHR, you don’t even need to know the provider’s name and can search by functional role or specialty.
Escalation pathways, integrations with your EHR, and role and team-based workflows significantly improve response times for critical response workflows. Take sepsis for instance. In a typical workflow, when sepsis indicators are met in the EHR, the nurse calls the operator to initiate a code, and the operator pages the sepsis team. A series of phone calls are made to coordinate labs and treat the patient, with the total sepsis workflow taking 80+ minutes. But with TigerConnect, when sepsis indicators are met in the EHR, all members of the ‘Sepsis Response Team’ automatically receive a priority alert to their mobile devices with relevant patient information. Since TigerConnect Roles and Teams populate from your clinicians’ schedules, the right people are notified every time, and the workflow takes only 37 minutes.
By keeping communication separate from EHR workflows with TigerConnect, providers will save time and have less disruptions while ensuring that messages are acknowledged and responded to in a timely fashion. Organizations have been able to significantly improve patient outcomes by using TigerConnect to expedite care team workflows:
When it comes to adopting a communication solution for your hospital, you need more than just support – you need speed, especially during those critical, time-sensitive emergencies. TigerConnect steps in to seamlessly merge communication and patient data, delivering actionable notifications directly to your mobile device. By automating workflows, speeding response times, and dramatically improving patient outcomes, TigerConnect is your lifeline when every second counts. And with 99.995% verifiable uptime – and no planned downtime – you’ll always reach the right person at the right time, so patients get the lifesaving care they need.
Standardize communication and streamline workflows on a single, integrated cloud-native platform.
Integrate with EHR, nurse call, and physiological monitors for prioritized, actionable alerts, and notifications.
Reach patients and families by text or video in a way that’s easy for patients. Manage virtual visits and reminders.
Build and share on-call schedules with ease using templates. Mobile or desktop for easy views and shift swaps.