Improve HCAHPS Scores with Streamlined Communication Workflows

ricardo-estrada 10 26, 2023

 Much of our decision-making, whether it involves hiring experts or selecting doctors, is determined by word-of-mouth referrals and online reviews. In fact, 72% of people trust others’ experiences to select the best healthcare provider. In the healthcare industry, we have Hospital Consumer...

timothy-beglin 09 27, 2023

Electronic health records (EHR) were intended to store patient records, which, though helpful, leaves a lot to be desired. Hospitals run around the clock with zero time to waste, so unexpected EHR downtime within a hospital system can be catastrophic....

tyler-peterson 07 31, 2023

Over the past few years, patient care quality has fluctuated as hospital organizations and care teams have remained in survival mode, grappling with emergency rooms overrun with COVID-19 patients and nursing labor shortages. Unfortunately, that means continuity of care inevitably...

chris-lowder 07 25, 2023

How can physicians make a positive impact on their patients when they see so many a day? Even when they do their best to communicate clearly, it’s not always enough to make an impact. In fact, according to the Department...

nikkimanuel 06 13, 2023

Every second counts when it comes to saving lives. Code blue situations demand a coordinated response for patients experiencing cardiac arrest or life-threatening events. However, statistics reveal the survival rate of such patients is dishearteningly low. According to the Journal...

nikkimanuel 05 25, 2023

Nurses have been through a lot over the past 3+ years, from a global health crisis to skyrocketing staffing shortages. But as care teams emerge from the chaos, they’re taking lessons from the pandemic. One such lesson? Creating a well-constructed care...

nikkimanuel 03 30, 2023

The average hospital emergency department (ED) patient in the US waits more than 90 minutes to be taken to their room and nearly 120 minutes to be discharged from the ED. What’s more troubling is that this does not capture...

harish 04 26, 2022

Doctors’ offices, clinics, urgent care facilities, and other medical outposts are the front lines of healthcare. That’s where patients have most of their regular interactions with caregivers. Efforts to transform relationships between healthcare consumers and the industry at large must...

will-oconnor 01 21, 2022

Critical lab work always seems so easy on TV. A doctor yells out, “Get me a full workup, stat!” and the next thing you know, the patient is getting exactly the treatment they need. Cut to commercial. In real life,...

chris-lowder 12 24, 2021

A 2020 study by CRICO Strategies showed that one-third of malpractice claims were caused by a failure in healthcare communication. Gaps in communication are one of the biggest causes of delays in patient transfers – leading to delays in treatment...