The “Last Mile Problem” is a trendy phrase most often applied to telecommunications — specifically, getting service to people’s homes. It’s important because that “last mile” defines what a customer thinks of your organization. It doesn’t matter how good your website, product selection, ordering process, or customer service is — if the product arrives late or damaged, that is all the customer will remember.
In the field of clinical communications, the last mile gap exists between the EHR system where all patient data resides and the bedside. With EHRs nearly a decade behind the mobile trend, companies like TigerText have closed the gap by developing smartphone-based applications to make data available and actionable at the point of care.
Let’s explore how this applies to healthcare.
“Moments of Truth” in Healthcare
These moments of truth have much higher stakes when it comes to healthcare. Instead of damaged products and late deliveries, we’re talking about diagnosis, treatment, communications, and the need for good healthcare outcomes. A great moment of truth often translates into a better quality of life. These moments of truth are often built around effective communication — ensuring that physicians, nurses, and other caregivers have the information they need to make decisions in the patient’s best interests.
It’s something we think about a lot at TigerText. If there’s one central thread to what we do, it’s helping you provide better medical care through enhanced clinical communications. If we can get that right, it’s easier to deliver life-changing, positive moments of truth and clinical outcomes.
Introducing TigerFlow Enterprise
Our new platform, TigerFlow Enterprise is designed to solve the last mile problem when it comes to healthcare. We believe it can transform your healthcare organization, letting you deliver higher quality care, at the moment of provision.
We built the platform alongside some of the largest health systems and hospitals in the country. We involved doctors, nurses, project managers, strategists, and thought-leaders to create software that can truly empower your staff to maximize patient outcomes.
By itself, a powerful healthcare communication platform isn’t enough — it also needs to be lightweight, easy to use, adaptable, secure, and effective. That’s why we explored exactly how hospitals and other medical providers work, then created technology to enhance every part of the healthcare process.
How TigerFlow Enterprise Can Enhance Your Healthcare Provision
So, just how can TigerText Enterprise help you deliver better care?
This is just the start — TigerFlow Enterprise will revolutionize how you communicate throughout your organization. A combination of smart technology, informed staff, streamlined workflows, and strong security all helps you create better moments of truth. That “Last Mile Problem” will cease to be an issue for your healthcare organization.