
How Capital Health Successfully Revitalized Care Workflows with Unified Communication
At Capital Health, efficiency and communication are vital for delivering high-quality patient care. However, like many healthcare organizations, they faced challenges ensuring fast, seamless communication between providers. This often led to delays in timely care, frustrating both staff and patients and hindering them from running the hospital at its highest level of efficiency.
In a recent webinar, Dr. Michael Arcaro, medical director of clinical informatics at Capital Health, and Tyler Seip, mobile device support specialist at Capital Health, shared how adopting the TigerConnect Clinical Collaboration Platform helped Capital Health standardize the organize tion’s workflows. The outcomes? A significant reduction in communication blockages and a substantial improvement in their efficiency, productivity, and patient care workflows.
Faster Consultations – From Days to Minutes
Before implementing TigerConnect, consultation requests were lengthy and cumbersome. Coordinating with a specialist would frequently take hours or even days due to delayed responses, slowing patient care workflows and creating troublesome bottlenecks in treatment coordination. With TigerConnect, consultation response times decreased dramatically to just 3 to 10 minutes – saving an average of 40 minutes per request. This rapid response time allowed specialists to attend to patients faster, enhancing patient care and satisfaction.
Enhanced Care Coordination – Eliminating “Phone Tag”

Effective communication between healthcare providers is essential for patient safety. At Capital Health, there were challenges in coordinating care workflows efficiently, such as delays in connecting with the appropriate specialists or waiting for callbacks. The absence of an efficient and organized system for care coordination led to gaps and unnecessary delays. By adopting TigerConnect Physician Scheduling and role-based messaging, Capital Health was able to overcome these challenges. A role-based system automatically ensures that the right provider is contacted instantly, eliminating the frustrating “phone tag” that often delays care coordination. This real-time communication reduced workflow inefficiencies, improving patient throughput and streamlining care delivery.
Improved Staff Satisfaction and Productivity
Advancing communication had clear positive effects on patient care workflows but also demonstrated a profound impact on care team satisfaction and morale. Before TigerConnect, miscommunications added a layer of stress to an already high-pressure environment. The frustrations piled onto staff burnout and inefficiencies across the board.
TigerConnect streamlined communication processes, reducing the number of missed messages and delays in receiving critical updates. Care teams were able to focus more on patient care and less on chasing down information or dealing with miscommunication. Additionally, smoother onboarding processes for new staff members and more accurate data management contributed to an overall increase in staff efficiency and satisfaction. By minimizing frustration and maximizing productivity, the platform played a key role in improving the work environment for healthcare professionals at Capital Health.
Increased Patient Throughput

The enhanced efficiency in communication meant that care teams could process patients more quickly, cutting down on long wait times and improving the overall patient experience. Studies show that when providers prioritize patient-centered communication, it positively impacts the patient’s quality of life and overall satisfaction. The faster response times and streamlined workflows at Capital Health allowed the organization to provide care that was not only efficient but also deeply centered on the needs of each patient.
By adopting TigerConnect, Capital Health set a new standard in healthcare communication, demonstrating the impact a well-integrated platform can have on patient care and organizational efficiency.
To learn more about how Capital Health streamlined communication and eliminated workflow gaps, check out the full webinar here.
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