Improve HCAHPS Scores with Streamlined Communication Workflows

ricardo-estrada 10 26, 2023

 Much of our decision-making, whether it involves hiring experts or selecting doctors, is determined by word-of-mouth referrals and online reviews. In fact, 72% of people trust others’ experiences to select the best healthcare provider. In the healthcare industry, we have Hospital Consumer...

chris-lowder 07 25, 2023

How can physicians make a positive impact on their patients when they see so many a day? Even when they do their best to communicate clearly, it’s not always enough to make an impact. In fact, according to the Department...

ricardo-estrada 04 21, 2023

The primary goal in healthcare is to deliver the best possible care to patients. This requires effective communication and collaboration among care team members, including patients and their families. In rehabilitation facilities, this becomes even more crucial as patients require...

chris-lowder 02 24, 2023

Delivering high-quality patient care and fostering strong patient relationships are undoubtedly top priorities for physician groups. However, providing exceptional care requires more than just treating symptoms or administering medication. The World Health Organization notes that patient engagement is integral to...

ricardo-estrada 02 13, 2023

In 2022, almost 55 percent of physician offices in the US reported that their patient visit volumes exceeded their volumes of 2021. With the volume of patients to manage increasing to pre-pandemic levels, it is becoming more challenging for practices...

cheryl 12 21, 2022

Emergency department (ED) overcrowding is an issue that has plagued hospitals and patients alike for many years, and the COVID-19 pandemic illuminated the problem and created a sense of urgency for addressing it. ED overcrowding occurs when there is not...

ricardo-estrada 12 16, 2022

Many healthcare organizations use portals to communicate with patients, which are cumbersome and don’t provide the best user experience needed for efficient provider-to-patient communication. Patients prefer having a direct conversation with their physician without having to deal with downloading an...

will-oconnor 09 14, 2022

Hospital worker shortages have drastically changed how hospitals operate and handle their resources. Without an adequate number of care team members and other essential hospital personnel, existing care providers work harder and faster in an increasingly chaotic environment. Without the...

melody 07 22, 2022

Speed is key in care delivery. New technology that improves the speed of information flow between team members can increase operational efficiency and positively impact patient outcomes. Today, every healthcare organization has software that handles some complex tasks, but there...

chris-lowder 03 25, 2022

40 - 80 percent of the medical information provided by healthcare practitioners is forgotten immediately. Almost half of the information that is remembered is incorrect. In the status-quo patient-provider relationship, communications between patients and physicians can feel like a one-way...