Give Before You Get: Helping Physicians Adopt New Scheduling Software

Show them benefits they will love and can start using right away

As a trainer, I occasionally hear “This is great for me, but what about my doctors? If they would just use this, we would all save even more time!” Fortunately, I also hear from many schedulers who share how they were able to bring their Providers “on board” by doing a few simple things within their organization.

Help them remember: If a username, a password is required, consider giving Providers reminder cards containing their username and initial password, along with the Log-In URL address for them to bookmark in their browser. Passwords can always be changed later. Remember, some physicians may need help “bookmarking” the login site.

Give them a Buddy: Consider having a local advocate/guru available for help should they prefer to consult local staff vs contacting the vendor. No matter how friendly and available the vendor, some physicians prefer in-person help. This may be especially true with regard to iCal subscriptions and SmartPhone use.

Bring out the “Geek” in them: Often a little help given early in the implementation process to your most “techie” physician(s) will help spread the use of the software amongst all of the physicians.

Work-Life Balance: Instead of leaving someone a message at the office, encourage physicians to make Provider Requests even from home. Because our physician scheduling software is entirely online, all the time, it’s easy to make such requests immediately after the family discussion. This ability brings a sense of control and peace of mind into very busy family lives.

Unexpected Bonus! Introduction and use of easy-to-use on-call physician scheduling software can pave the way for more complex implementations such as EMR. Feeling successful using software that is important in a physician’s daily work-life balance can carry over to the more complex learning and teamwork needed for installing EMR.


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