News and Press Releases

Read about TigerConnect's latest news in healthcare communication
  • TigerConnect Unveils TigerTouch to Align Providers, Patients, and Health Systems Together on a Single Communications Platform

    TigerConnect to Unveils TigerTouch at HIMSS 2019

    SANTA MONICA, CA – February 6, 2019 – TigerConnect, provider of healthcare’s most advanced, reliable, and widely adopted clinical communications and collaboration (CC&C) platform, today announced a series of major product enhancements to be showcased at the 2019 Healthcare Information and Management Systems Society (HIMSS) Symposium event in Orlando, Florida. Topping the list of product rollouts from TigerConnect is the proprietary “TigerTouch” solution, which enables health systems to communicate directly with patients through video, voice, and text.

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  • KLAS Recognizes TigerConnect for High Consideration, Retention, and Performance in 2018 Secure Communication Report

    “High satisfaction and very deep adoption” deemed hallmarks of TigerConnect platform due to strong, easy to use solutions and longevity in market SANTA MONICA, CA – November 12, 2018 – TigerConnect (formerly TigerText), healthcare’s most considered clinical communication platform, was...

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  • HIPAA-Compliant Email and Messaging: The Benefits of a Multipronged Approach

    Originally posted in HealthTech Magazine

    Email platforms such as Microsoft Office 365 remain an important mode of communicating with and sharing information about patients. But is email HIPAA-compliant?

    The Health Insurance Portability and Accountability Act of 1996 Privacy Rule governs how healthcare organizations use, disclose and protect patients’ personal health information. It also covers business associates, including cloud services and email providers, that handle protected health information on their behalf.

    As long as a HIPAA-covered entity secures a business associate agreement with an email provider such as Microsoft, email can comply with HIPAA rules.

    That said, a BAA alone doesn’t guarantee HIPAA compliance.

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  • 5 Reasons Why Communication Breaks Down During Care Transitions

    Originally posted in Medical Economics

    This article was authored by Brad Brooks, CEO of TigerConnect.

    Office-based primary care physicians (PCPs) often bear the brunt of responsibility for ensuring their patients avoid readmission after transitioning from a hospital or post-acute care facility. In many cases, however, preventable readmissions are a result of communication breakdowns between the hospital and the physicians in the community…

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  • Creating an Integrated Healthcare Ecosystem Through Mobile Communication Technology

    Originally posted in Healthcare Financial Management Association

    This article was authored by Brad Brooks, CEO of TigerConnect.

    Healthcare delivery is a highly mobile activity: Physicians, nurses, and ancillary care staff are constantly on the move. To communicate and access the data they need to deliver safe and effective care, providers often must do even more walking, usually to a computer workstation, telephone, or hallway, but nearly always further away from the patient…

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  • Strong Referral Network Integrity Requires Continuum-Wide Communication and Data Sharing

    Originally posted in The American Journal of Managed Care

    This article was authored by Will O’Connor, MD, the chief medical information officer of TigerConnect.

    Millions of patients are referred for specialized services each year, but as many as 45% will never make it to the referred-to clinic or hospital. Missed referrals and other appointments account for more than $150 billion in lost revenue and wasted time for healthcare organizations and costs nearly $1 million per year per employed physician…

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  • TigerConnect CMO Featured in Female Health IT Leaders to Know List

    Originally posted in Becker's Hospital Review Technology is a crucial part of hospitals and health systems across the U.S. It is used by clinicians during medical procedures, plays an increasing role in the patient financial experience, and helps document care...

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  • How IT can help support successful ACO performance

    Originally posted in Health Data Management

    Innovation Care Partners (ICP), a TigerConnect customer, made headlines earlier this year when their ACO model was among a few that met Medicare Shared Savings Program (MSSP) expectations, joining 31 percent of ACOs in meeting benchmarks and earning substantial savings. One way ICP is driving down costs is through better care coordination in the emergency department leveraging TigerConnect. ICP integrated the Orion Health HIE to TigerConnect to provide clinicians with real-time status alerts on patients. With this innovative integration, PCPs, care coordinators, and transition care managers are all alerted immediately when an ICP patient registers at the emergency department or for an inpatient admission.

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  • It’s time for hospitals to revamp clinical communication — 4 experts weigh in on moving beyond pagers & faxes

    Originally posted in Becker's Hospital Review; Content sponsored by TigerConnect Healthcare remains one of the few industries to rely on communication technologies like pagers and fax machines, both of which garnered widespread use in the 1980s but have since fallen...

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  • Restoring the art of practicing medicine: Reducing physician burnout with streamlined clinical communication

    Originally posted in Becker's Hospital Review; Written by Will O'Connor, M.D., TigerConnect Chief Medical Information Officer There are numerous surveys demonstrating that electronic health records (EHRs) are taking a toll on physicians. One of the most recent and large-scale surveys...

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  • TigerConnect Teams with QGenda

    TigerConnect and QGenda Integration: Joint clients can now benefit from the full force of TigerConnect’s clinical communication platform driven by QGenda’s powerful, proven provider scheduling solution.

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  • TigerText Renames As TigerConnect to Welcome a New Era of Clinical Communication

    TigerText today announced that it has officially changed its corporate name to TigerConnect. The new name more accurately reflects the solution being provided by the company to the evolving healthcare landscape that must be always-connected, fully integrated, outcomes-oriented.

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Story I keep hearing over and over in various forms: oftentimes it’s the low-tech, services-based interventions that work: A nurse visit to the home, an SMS.

Digital health startups out here are often over-engineering the problem, leading with cool tech and falling short.

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