Expanding Care Beyond Hospital Walls: How TigerConnect and Twiage Empower Health Systems for 2025

Expanding Care Beyond Hospital Walls: How TigerConnect and Twiage Empower Health Systems for 2025

As we look toward 2025, healthcare leaders must address a continuing and accelerating trend: the delivery of care beyond the four walls of the hospital. This evolution, driven by both patient needs and advances in technology, offers opportunities to improve outcomes, reduce costs, and enhance clinician efficiency. 

In recent years, we have seen significant growth in hospital-at-home programs and hospital-affiliated emergency clinics—locations that bring essential care closer to patients and alleviate strain on central hospitals. This shift reflects an industry-wide commitment to expanding access to care while optimizing resource use. The COVID-19 pandemic further accelerated this trend, with telehealth adoption and at-home patient monitoring becoming critical components of modern care delivery. 

However, extending care into the community requires thoughtful strategies, integrated workflows, and real-time communication across multiple care teams and locations. One of the most impactful ways to address this is by improving coordination between emergency medical services (EMS) and hospital teams, as well as streamlining interfacility patient transfers. 

To better connect these critical touchpoints, TigerConnect has acquired Twiage, a pioneer and innovative leader in EMS-to-hospital communication workflows. 

Improving EMS and Hospital Coordination with Twiage 

Twiage, founded in 2014, is an award-winning healthcare technology company trusted by over 100 hospitals and health systems, including HCA, Mass General Brigham, Mayo Clinic, and Yale New Haven Health. The platform facilitates real-time communication between EMS teams, emergency departments (EDs), and other service lines, such as STEMI and stroke, ensuring vital patient clinical data and demographic information are shared quickly with the right people and teams. For hospitals, this translates into faster preparation, improved patient outcomes and flows, and better resource utilization—key drivers of both clinical and operational success. 

Traditional EMS-to-hospital communication has long relied on 20th-century radio technology, which limits the scope and flow of information. Paramedics must relay patient details verbally—often while managing complex situations in the field. As a result, ED physicians and nurses may lack the clinical data needed to make proper diagnosis and prioritize incoming cases, leading to delays in treatments and patient hand-off, misallocated resources, as well as frustration and lost productivities for both EMS and hospital staff. 

Twiage overcomes these challenges by modernizing communication and standardizing critical patient data: 

• For EMS teams: Twiage provides an easy-to-use and intuitive mobile app to quickly capture and transmit key clinical details in a simple yet powerful way, such as symptoms, vital signs, interventions, along with EKGs and secured photos and videos, and estimated time of arrival (ETA). 
• For hospital teams: A flexible dashboard and mobile app presents structured, real-time data for all incoming patients, allowing ED clinicians to make better pre-hospital diagnosis, prioritize appropriate resources, streamline workflows, and improve EMS and patient satisfaction 

This streamlined process not only improves patient care but also supports ED and service line efficiency, which is critical for both clinical outcomes and hospital operational performance. A well-coordinated emergency department and service lines can reduce delays, shorten turnaround times for EMS teams, and ensure patients receive timely, life-saving care. 

Optimizing Patient Transfers and Extending the Continuum of Care 

Beyond pre-hospital coordination with EMS, Twiage’s capabilities also extend to interfacility patient transfers. Whether empowering patient transfers from a transfer center, transitioning patients to a higher acuity hospital, long-term care facilities, or other healthcare providers, communication gaps often disrupt workflows, delay patient flows, cause lower turnover of patient resources, and burden clinicians with unnecessary administrative tasks. 

Twiage enables seamless coordination among hospital transfer centers, sending hospitals, EMS transport teams, and receiving facilities. By providing a unified communication platform, all stakeholders can access the same structured patient data in real time, ensuring: 

• Streamlined ambulance and NEMT ordering process  
• Efficient transfer request and acceptance process with other hospitals 
• Real-time situational awareness of enroute transportation and patient status 
• Comprehensive data reporting and analytics 
• Reductions in administrative back-and-forth 

This provider-centered approach enhances care continuity while addressing operational inefficiencies—two priorities for healthcare leaders as they navigate evolving care delivery models. 

A Strategic Path Forward: Integrating Workflows Beyond the Hospital 

Healthcare leaders are increasingly tasked with improving outcomes, reducing costs, and mitigating clinician burnout—all while extending their care delivery beyond traditional settings. Achieving these goals requires integrating workflows across the entire care continuum. 

At TigerConnect, we believe EMS-to-hospital coordination and inter-facility transfers represent two critical areas to begin this integration. By bringing Twiage into the TigerConnect suite of solutions, we aim to help health systems: 

• Deliver timely, high-quality care beyond hospital walls 
• Streamline communication for improved efficiency and resource allocation 
• Support clinicians with tools that reduce friction and enhance collaboration 

As you consider your strategic priorities for 2025, ask yourself: Where can workflow integration have the greatest impact on patient care, operational efficiency, and clinician satisfaction? Whether it’s optimizing EMS communication, improving transfers, or extending care into the community, TigerConnect and Twiage are here to help you succeed. 

Let’s work together to make 2025 a year of innovation and impact. Contact us to learn how TigerConnect and Twiage can streamline pre-hospital workflows and improve collaboration for better care and outcomes at your healthcare organization.