2024 KLAS Research Report: TigerConnect Leads with Ease of Adoption and Top Overall Performance Score

2024 KLAS Research Report: TigerConnect Leads with Ease of Adoption and Top Overall Performance Score

KLAS Research’s Clinical Communications 2024 report is here and TigerConnect is proud to have been recognized once again for its strengths in enabling communication strategies across acute care organizations. This year’s report highlighted TigerConnect for our quality of implementations, ease of adoption, and commitment to customer satisfaction, all of which contributed to TigerConnect scoring the highest for overall performance of all vendors. 

The report is based on feedback from 40 TigerConnect customers—a small representation of our rapidly growing user base of over 7,000 organizations. Even with this sample size, the findings underscore the value our platform delivers every day. 

High-Quality Implementations and Easy-to-Use Platform 

TigerConnect continues to stand out for its user-friendly design and deployment process. Our high-quality implementations, paired with clear and accessible documentation, enable rapid adoption by physicians and nurses alike. By making the tool intuitive and easy to integrate into clinical workflows, TigerConnect empowers care teams to focus on what matters most—delivering excellent patient care.

Top Customer Experience Scores Across the Board 

TigerConnect scored highest for overall performance in this year’s KLAS report, excelling across key customer experience pillars: 

• Loyalty: TigerConnect scored highest for likelihood to recommend and overall satisfaction, reflecting the trust and confidence our customers place in us. 
• Operations: Respondents rated us highly for ease of use and the quality of implementation, underscoring our commitment to a seamless experience. 
• Product & Value: TigerConnect earned the highest scores for overall product quality and money’s worth, affirming the platform’s exceptional performance and return on investment. 
• Culture: TigerConnect earned high praise for fostering strong partnerships with customers and delivering on promises, with the highest ranking for product working as promoted.  

Customer Support Drives Success 

At TigerConnect, we don’t just deliver a platform; we deliver a partnership. Our Customer Success (CS) team works hand-in-hand with organizations to ensure successful deployments tailored to their unique needs. Additionally, our TigerConnect Community provides users with a robust hub for resources, training, and sharing feedback or suggestions for ongoing product improvements. 

Comprehensive Offerings and High Satisfaction 

Respondents to the report noted TigerConnect’s focus on physician messaging as part of overall hospital connectivity, while also highlighting the platform’s broad offerings and comprehensive pricing model. By combining powerful solutions with flexible pricing, we help organizations exceed their communication goals, whether they’re just beginning their journey or aiming to scale their efforts. 

Thank You to Our Customers 

We’re honored to have received such positive feedback from this year’s respondents. Your input continues to guide us as we strive to innovate and improve the way healthcare communicates. 

For a deeper dive into the findings, explore the full KLAS Clinical Communications 2024 report. 

Ready to take your communication strategy to the next level? Contact us today to discover how our tailored solutions are transforming communication across health systems. 

About TigerConnect 

TigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform – uniquely modernizing how doctors, nurses, care teams, patients, and data connect. With solutions spanning care communication, patient engagement, scheduling, alarm notifications, nurse call, and more, TigerConnect accelerates productivity, reduces costs, and improves patient outcomes, safely and securely. Trusted by more than 7,000 healthcare entities for user-friendly yet enterprise-ready solutions, TigerConnect delivers 99.995% verifiable uptime for more than 10 million messages each day. 

About KLAS 

KLAS is a data-driven company on a mission to improve the world’s healthcare by enabling provider and payer voices to be heard and counted. Working with thousands of healthcare professionals, KLAS collects insights on software, services and medical equipment to deliver reports, trending data and statistical overviews. KLAS data is accurate, honest and impartial. The research directly reflects the voice of healthcare professionals and acts as a catalyst for improving vendor performance. To learn more about KLAS and the insights it provides, visit KLASresearch.com.