In a study involving more than 3,400 physicians, 61 percent believe EHRs have a negative impact on efficiency, productivity, and workflow.
Stating the obvious, that is NOT good news.
In fact, improving efficiency, productivity, and workflow are among the stated goals of EHRs. According to HealthIT.gov, “EHRs help providers better manage care for patients and provide better healthcare by:
We see, then, a disconnect between some of the stated purposes of EHRs and their perceived performance. However, healthcare providers are not doomed to practice under a perpetual cloud of frustration with their EHR.
The tips for better clinical workflows in healthcare highlighted in this article are made possible by advancements in telecommunication technology. Let’s start by defining “clinical workflow” and how to make it better.
Our definition of clinical workflow comes from the US Department of Health & Human Services:
“Workflow is the sequence of physical and mental tasks performed by various people within and between work environments. It can occur at several levels (one person, between people, across organizations) and can occur sequentially or simultaneously.
For example, the workflow of ordering a medication includes communication between the provider and the patient, the provider’s thought process, the physical action by the provider of writing a paper prescription or entering an electronic prescription into an electronic health record and transmitting the order electronically or having the patient take the prescription to the pharmacy to have the prescription filled.”
For this article, a “better” clinical workflow is one which enables clinicians to do one or more of the following:
To be clear, this article is not about dictating to clinicians how they should do their jobs. This is about giving them clinical workflow solutions so they can do their jobs more efficiently and effectively.
The following are three tips for improving clinical workflows in healthcare. Each tip relies on an underlying mobile technology solution that makes it possible.
Gartner uses the term Clinical Communication and Collaboration (CC&C) to describe these technology solutions. They are built around the use of mobile devices that replace older communication technologies and workflows with more convenient, streamlined, and efficient clinical workflows.
HIPAA Journal recommends secure texting as a replacement for outmoded communications channels like pagers, fax machines, voice mail, and email. Hospitals, clinics, and physician practices relied on those technologies for years, putting up with delayed and missed conversations and the resulting delays in consults, treatment, patient transport, and patient discharge.
Secure, HIPAA-compliant messaging is more convenient, more effective, and faster than paging, faxing, email, and voicemail technologies, primarily because most people always have their cell phones with them. A secure communication platform also makes it possible to add voice and video for more effective consultations and collaboration in inpatient care.
The result? Clinicians manage more patients in less time with better outcomes.
Here are two workflow transformations your healthcare organization could experience with a successful secure messaging and communication platform implementation:
Secure messaging is a core element of CC&C solutions, which can transform clinical workflows in healthcare when properly implemented and integrated.
The best CC&C implementations integrate with existing mission-critical systems, such as:
Here are three workflow transformations you could experience with a successful CC&C implementation:
TigerTouch+: Video, Voice & Text in one Easy App
Simple and secure virtual communication for providers and patients
Practicing telemedicine involves using telecommunication technology to deliver care from a distance. The goal is for the patient and their care team to accomplish the same clinical processes they would complete while in the same location.
In telemedicine, the distance between provider and patient is erased by telecommunications technologies. Telemedicine takes three forms:
These three telemedicine technologies improve clinical workflows in healthcare by giving patients long-distance access to their care team, eliminating potential barriers to care.
Here are two workflow transformations you could experience with a successful telemedicine system implementation:
A telemedicine system implementation can also result in reduced costs because online visits are less expensive than urgent care and ER visits. The University of Pittsburgh Medical Center reportedly saves $86.64 every time a virtual visit replaces an in-person visit.
One of the most reliable and innovative companies providing CC&C solutions is TigerConnect. Their communication platform includes TigerTouch, which emphasizes engagement between patients and care teams through voice, video, and text.
Thousands of hospitals, clinics, and physician practices have successfully implemented one or more of these three tips for improving clinical workflows in healthcare. These 17 testimonials make a compelling case for the value and competitive advantage they received from their investment.
If your organization is ready to experience the benefits of secure messaging and a CC&C solution with patient messaging, contact TigerConnect today.