Author
VP, Product Management, TigerConnect
For years, the hospital switchboard has been treated as a utility—high‑volume, always‑on, and chronically strained, but rarely viewed as a strategic asset. Today, we know that AI can transform this overlooked tool into something far more powerful: an intelligent, anticipatory layer of the hospital’s operating model.
How can doctors turn the tide and better serve patients? Part of the solution is better physician scheduling.
By leveraging our work on TigerConnect Physician Scheduling and Clinical Communications, we’ve created a modern, familiar approach to Resident Scheduling that unifies the entire workflow from block creation to rotation and job scheduling, through secure care team and patient communication – all on-line and available in real-time.
80% of physicians report feeling burned out. While the pandemic definitely added to existing stress levels, onerous administrative tasks and overwork were the leading reported causes. Clinics and specialty groups resolving to increase fairness in physician schedules would be wise to put automating physician schedules at the top of their list.
Many hospitals in the U.S. are still relying on antiquated physician scheduling processes. This can often take the form of a whiteboard or even a large binder, held together with duct tape and re-built nearly every few days as daily on-call schedule changes are frequently made. Unfortunately, managing physician scheduling this way introduces extra work and miscommunication between the hospitalists, operators, and schedulers.
With five offices supporting three major hospitals, Cardiac Specialists needed to reinvent its on-call scheduling workflows. Cardiac Specialists’ adoption of TigerConnect Physician Scheduling software has increased transparency about the scheduling process and improved communication between care providers.
As University Of Kansas Health System Orthopedics learned, outmoded practices that rely on paper and manual intervention aren’t viable in today’s fast-paced healthcare world. Physician scheduling software can make an immediate and sustained impact on any practice. Not only does software ensure accuracy and improve on-call physician scheduling fairness, but it also enhances productivity, reduces burnout, and makes it easy to communicate with multiple hospitals.
While technology has improved many facets of the healthcare system, it has also changed how we schedule doctors. Now, it’s possible to use dedicated physician scheduling software to automatically schedule doctors such that better work-life balance is achieved, sufficient doctors are scheduled, and calendars can be automatically distributed.
Effective physician scheduling can be difficult and time-consuming. A surge in patients along with limited staff makes adequate and timely on-call scheduling even more challenging. At the same time, it’s important to evenly distribute hours — one physician can’t be over-scheduled while another is greatly under-scheduled.
When a healthcare system creates an initiative to build “one source of on-call truth”, the foundation will be implementing an enterprise-wide physician call scheduling software solution throughout the organization. In order to get the most value from an on-call scheduling software, it’s best to choose a fully-automated system that has a few basic functions.
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