The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a patient satisfaction survey that was developed by the Agency for Healthcare Research and Quality (AHRQ) in collaboration with Centers for Medicare and Medicaid Services (CMS) beginning in 2002.
The HCAHPS survey was designed to help government agencies begin to collect and aggregate data on patient’s perspectives of care at the various healthcare facilities in the United States. HCAHPS scores are used to enable objective comparisons of hospitals across a variety of metrics, inform healthcare consumers about the relative standard of care at each facility and create incentives for hospitals and healthcare organizations to compete on patient engagement and satisfaction.
The HCAHPS survey consists of 27 questions that address six composite topics, two individual items, and two global items:
Hospitals are not expected to administer the HCAHPS survey to each and every single patient that they discharge. Rather, participating hospitals are expected to obtain at least 300 HCAHPS surveys over a 12-month reporting period by drawing a random sample of eligible patients who meet the following criteria: