State of Clinical Communication and Workflows

State of Clinical Communications and Workflows

Insights from 2023 TigerConnect-Becker's medical and nursing leadership survey.

    • Most have no process to evaluate workflow efficiency.
    • Too many communication systems, not enough connection.
    • Inadequate communication tools contribute to cognitive overload.

Everyone is Frustrated

Poor communication creates frustration and adds to the cognitive burden on care teams .

Communication Issues Affect the Care Experience

Poor communication impacts patients — and your staff know it.

All

Staff frustration from slow response times or lack of response 68%
Cognitive overload from too many alerts and notifications 64%
Delays in care 56%
Decreased patient satisfaction 51%

Medical Roles

Cognitive overload from too many alerts and notifications 67%
Staff frustration from slow response times or lack of response 62%
Delays in care 57%
Decreased patient satisfaction 44%

Nursing Roles

Staff frustration from slow response times or lack of response 74%
Cognitive overload from too many alerts and notifications 60%
Decreased patient satisfaction 58%
Delays in care 55%

Staff Can’t Connect in Real-Time

The top 3 communication methods lack real-time collaboration and actionable clinical data.

On-demand webinar:

Diagnosing Workflow Challenges: Survey Insights from Healthcare Leaders

Watch the webinar to get all the survey insights and learn what healthcare organizations can do to improve communication during clinical workflows.

 

The Top 5 Reasons to Use TigerConnect​

  1. No more phone tag. Real-time, asynchronous communication streamlines care delivery.
  2. Integrates with critical hospital systems, including your EHR, to break down information silos.
  3. Scheduling integration makes it easy to contact on-call providers, even if you don’t know their name.
  4. Relevant, context-rich alerts are intelligently routed to caregivers to reduce cognitive overload.
  5. Message escalations ensure your message gets answered.

 

Download the Full Report

Learn what healthcare professionals think about the state clinical communication, their communication goals, and what you can do to improve communication at your organization.