Gartner Report

Evolving Care Delivery Requirements Have Rendered Stand-Alone Secure Messaging Obsolete

Moving beyond stand-alone secure messaging to frictionless communication

With the rapid changes occurring in healthcare delivery, stand-alone secure messaging can no longer meet the workflow requirements for today’s modern real-time health systems. Healthcare organizations should invest in modern clinical communication and collaboration (CC&C) platforms that provide more than secure messaging. Healthcare professionals need a solution that supports voice and video communication, advanced integrations with EHRs, alarm management, scheduling, and patient engagement.

According to Gartner®, “What starts with a need to address a messaging compliance risk opens the door for the convergence of communication methodologies centered on clinician delivery of care. This convergence leads to further collaboration in the care delivery continuum by extending the information routing and delivery to all participants in the ecosystem.”

A CC&C platform integrates with existing systems, optimizes clinical workflows, and streamlines care delivery.

Read the full Gartner report to discover four recommendations for CIOs for advancing healthcare and life science digital optimization and modernization.

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*Gartner, Evolving Care Delivery Requirements Have Rendered Stand-Alone Secure Messaging Obsolete, Gregg Pessin, 3 October 2022.

**GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.