Avita Home Health & Hospice was communicating via a free group messaging app that didn’t meet HIPAA requirements for protecting sensitive patient information. As a result, they could not refer to specific patient information in their messages, share images such as patient wound photos, or initiate calls to individuals or teams. Communication challenges also extended to Avita’s on-call scheduling process. Nurses were carrying paper calendars that indicated the nurse on-call. Inevitably, schedule changes would happen which made it extremely difficult to keep up with while on the go.

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