What a Secure Text Messaging Solution Does (Part 1)
Using TigerConnect’s secure text messaging solution as an example, healthcare organizations and other HIPAA-covered entities can use various elements of our secure messaging platform to safeguard the integrity of electronic protected health information (ePHI) and comply with the physical, technical and administrative requirements of the HIPAA Security Rule.
The TigerConnect secure text messaging solution allows authorized users access to ePHI with user-friendly texting apps, which connect to ePHI stored on secure servers via a platform which has administrative controls to protect the integrity of the data.
Access to ePHI is only possible once the authorized user has validated their identity with a unique username and password, who can thereafter communicate ePHI to other authorized users within a defined private network.
TigerConnect’s apps are configured in such a way so that ePHI cannot be copied and pasted, or forwarded outside of the network, and each communication is automatically acknowledged with a delivery receipt so that it can be confirmed that the correct recipient has received the secure message.
At the same time, the TigerConnect platform monitors usage of the secure text messaging solution and produces audit logs in order that administrators can ensure that policies developed to guide staff on the procedures for HIPAA- compliant text messaging are being adhered to.
In the event that a potential breach of ePHI is identified, messages can be retracted or deleted remotely by the administrator, or the user can be remotely wiped from the system in the event (for example) that a mobile device is lost, stolen or otherwise disposed of – thus ensuring the integrity of ePHI.