In the Peer Recovery program at RWJBarnabas Health, timing is everything. Fast intervention and patient data accessibility are vital for quickly setting substance use disorder patients on the road to recovery. With over three million patients treated each year, however, RWJBarnabas Health experienced many unforeseen collaboration challenges during their transition to full-time recovery specialists:
RWJBarnabas Health realized better goal prioritization was necessary. Through research and reflection on what they wanted the Peer Recovery Program to achieve, they established their key objectives for improving communication and technology as identifying the right patients, enhancing recovery workflows, and tracking patient outcomes.
For substance use disorder patients, mutual communication is crucial for effective patient outreach. Their needs may often be urgent and their only means of communication outside of an ED or a clinic is by telephone call.
Patient engagement and collaboration between Peer Recovery specialists and patients can improve outcomes and enhance care. Studies have indicated that patients engaged in their own medical care demonstrate lower readmission rates and morbidity, better treatment adherence, and enriched quality of life.
TigerConnect’s capabilities have been carefully designed to deliver positive outcomes that help care teams administer care and communication quickly. In the case of RWJBarnabas Health, coordinated care delivery through EHR access and role-based messaging has led to higher quality care collaboration and progress toward recovery. For organizations facing similar challenges, best practices may include setting up:
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When introduced to TigerConnect, RWJBarnabas Health quickly recognized the value that came from having staff fully connected on a single platform.
“Our response time is under 10 minutes, really thanks to TigerConnect,” says Elliott Liebling, Manager for Research and Development. “We’re one of the first interactions that a patient will have in the hospital, so to know that they can come in and see a recovery specialist and get the help they need is an amazing part of the patient experience.”
Tags: Coordinated Care, Care Collaboration, Care Quality, Role-Based Messaging, Recovery, Progress, Intervention, Substance Use Disorder, RWJBarnabas Health, Positive Outcomes, care teams, Healthcare Communication, EHR, Care Team Collaboration