HIPAA Texting Software

Frequently Asked Questions


HIPAA Software for Secure Messaging

In March 2013, the Final Omnibus Rule updated both the Health Information Technology for Economic and Clinical Health Act (HITECH) and Health Insurance Portability and Accountability Act (HIPAA), and revised the guidelines for the security measures that should be provided by HIPAA texting software to preserve the integrity of patient health information (PHI).

This article explains what the primary changes to the guidelines for HIPAA text messaging software are, why they were introduced, and how healthcare organizations and parties who have responsibility to preserve the integrity of PHI can comply with the new regulations by using HIPAA software for secure messaging easily, and without the hassle of updating computer systems or diverting important resources from where they are required.

What are the Revised HIPAA Text Messaging Software Guidelines?

One of the most important revisions to the guidelines for HIPAA texting software was that the scope of the Health Information Technology for Economic and Clinical Health Act and Health Insurance Portability and Accountability Act was extended to include everybody who may have access to PHI or transmit sensitive patient data in text messages from their mobile devices (Smartphones, tablets and cell phones).

Whereas previously, the guidelines for HIPAA text messaging software applied to healthcare organizations, healthcare professionals, health insurance companies and employers who provided a healthcare program; the regulations concerning HIPAA software for secure messaging now also apply to third party service providers such as insurance brokers and insurance fund administrators.

Third party service providers – and any sub-contractors employed by them – must comply with the revised guidelines for HIPAA texting software or risk being fined by the Office of Civil Rights should a breach of PHI occur. It will also be possible for patients or employees whose PHI is compromised to make a compensation claim against the individual or organization responsible for allowing unauthorized access to their private health and financial details.

HIPAA Software and Secure Messaging Guidelines

In addition to the scope of the two Acts being extended, guidelines for HIPAA text messaging software were also introduced. These guidelines affect how PHI is stored, accessed and transmitted, and require that HIPAA software for secure messaging has specific features in place. These features include:

  • Healthcare organizations must introduce HIPAA texting software that would be administered from a central point and which protects PHI from unauthorized access.
  • Risk assessments should be regularly conducted to ensure that the HIPAA software for secure messaging is being used correctly to ensure that text messaging is HIPAA compliant.
  • All PHI stored within the HIPAA text message software should be encrypted in order to make it “indecipherable, unreadable or unusable” in the event of unauthorized access.
  • The HIPAA texting software should not enable healthcare professionals or sub-contractors to maintain PHI on their personal mobile device memories.
  • Procedures should also be put in place so that, in the event of a mobile device being lost or stolen, the device can be immediately removed from the system and any PHI-related text messages deleted remotely.

Why the HIPAA Texting Software Guidelines had to be Updated

The updated guidelines for HIPAA text messaging software were needed after the Centre for Democracy and Technology had conducted a survey which revealed that 66 percent of all PHI breaches were attributable to the loss or theft of a personal mobile device.

According to a study carried out by the Health Research Institute, more than 80 percent of physicians use personal mobile devices to send or receive patient data, or access PHI. Furthermore, the use of personal mobile devices to send, receive or access PHI was also identified as a risk when sensitive patient data was transmitted on open cell phone networks or in public Wi-Fi areas.

Therefore, the HIPAA texting software guidelines were updated to safeguard the privacy of patients in HIPAA-covered health insurance programs, and to protect healthcare workers – who were unaware that texting PHI from their personal mobile devices was in breach of HIPAA text message software regulations – from being exposed to the threat of civil legal action.

What Constitutes HIPAA Text Messaging Software?

In order to be compliant with the revised HIPAA texting software guidelines, healthcare organizations should use a messaging platform that transmits encrypted PHI over a secure network which only administrators and authorized users have access to.

The messaging platform should allow users to transmit content and attachments within an enclosed secure application, which the authorized user(s) can only access by a password; thus isolating PHI from any other personal text messages the user may receive or send on their personal mobile device.

The messaging platform should also have the capability of remotely deleting any text messages that have been sent, and removing the user from the network, in the event that the personal mobile device is lost or stolen, or the authorized user wants to sell or dispose of their mobile device.

TigerConnect HIPAA Software for Secure Messaging

TigerConnect’s HIPAA software for secure messaging enables HIPAA compliant texting for all parties covered by the revised guidelines by operating via a “software as a service” secure cloud-based application. Healthcare professionals, health insurance providers, employers and sub-contractors can communicate PHI freely via their personal mobile devices without any risk to the integrity of sensitive patient data.

With no training required in order to use the HIPAA software for secure messaging, authorized persons will find communication via TigerConnect’s HIPAA texting software straightforward and little different from their regular texting practices. Furthermore, system administrators will find that the TigerConnect HIPAA text messaging software makes it easier to control who has access to PHI and how it is shared.

The TigerConnect HIPAA software for secure messaging also has additional benefits which more than justify the cost of the system, which can increase the efficiency of employees within work environment, and which has the potential to improve the standard of healthcare received by patients:

  • TigerConnect’s HIPAA text messaging software needs no installation or download onto personal mobile devices and therefore will not exhaust the resources of an IT department.
  • Authorized users can collaborate as a team on their personal mobile devices when using TigerConnect’s HIPAA texting software, even when they may be in different locations.
  • When used on personal mobile devices, the TigerConnect platform eliminates delays while waiting for colleagues to log into messaging accounts.
  • Automatically-generated read receipts sent by TigerConnect’s HIPAA texting software save time and money by removing the need for follow-up calls to ensure messages have been received.
  • Fast healthcare decision-making is facilitated when patient data is urgently required to diagnose patient health issues.

To find out more about TigerConnect’s HIPAA software for secure messaging and how the TigerConnect platform complies with the revised regulations, you are invited to download our free white paper “Top 8 Secure Messaging Policy Best Practices” or contact us with any questions you may have about HIPAA text messaging software.

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About TigerConnect

TigerConnect provides secure, real-time mobile messaging for the enterprise, empowering organizations to work more securely. TigerConnect’s encrypted messaging platform keeps communications safe, improves workflows, and complies with industry regulations.