Doctors using a tablet to review patient care, highlighting clinical workflow solutions for improved coordination.

Communication Technology’s Role in Breaking Through Clinical Workflow Challenges

Inefficient communication in healthcare often results in critical lapses, medical errors, and delays in patient care. Healthcare organizations can optimize their clinical workflows with automated clinical communication technology that connects care team members making it easy for care teams to access information, data, and alerts in real-time.

Beyond EHR Chat: The Case for a Dedicated Communication Solution

Beyond EHR Chat: The Case for a Dedicated Communication Solution

Your communication tools should power your clinical workflows, not hold them back. Since EHR chat is inherently limited in its capabilities and requires you to contract additional vendors to fill the gaps, it creates information silos that create friction in care delivery. With a CC&C, you can route consult requests, nurse call alerts, and other contextual notifications to the right care team member the moment they become available.

Doctor discussing patient care to improve HCAHPS scores in a hospital setting

Improve HCAHPS Scores with Streamlined Communication Workflows

High HCAHPS scores are associated with better patient outcomes and lower readmission rates, contributing to a hospital’s reputation and financial success. The key to these high scores is cultivating a culture that emphasizes quality measures, including implementing streamlined communication workflows to enhance patient care.

Why EHR Communication Falls Short in Urgent Situations

Why EHR Communication Falls Short in Urgent Situations

EHR vendors advise against using EHR chat for urgent communications, and explicitly state that EHR chat should not be used for emergency communications. Care teams are only as fast as their communication tools allow them to be. To speed care delivery in an emergency, you need tools that go beyond clunky chat interfaces. A clinical communication and collabroation (CC&C) paltform helps hospitals achieve greater efficiency around critical response workflows (like code blue, sepsis, STEMIs, strokes, and critical labs) to ultimately deliver better care, faster.

The Cost of EHR Downtime

The Cost of EHR Downtime

Unplanned EHR downtimes in today’s digital healthcare setting are a painful reality that can severely impact patient safety, reputation, customer service, and trust. TigerConnect has 99.995% uptime, ensuring that care teams and support staff always have a reliable solution to support their workflows and keep communication flowing, even during scheduled or unscheduled EHR downtime.

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