Author
Chief Medical Informatics Officer – Dr. Peter Stetson brings decades of experience at the intersection of clinical practice and healthcare technology. Most recently, he served as Chief Health Informatics Officer at Memorial Sloan Kettering in New York, where he oversaw digital health transformation, clinical systems support, and AI adoption efforts. A practicing physician and nationally recognized leader in clinical informatics, Peter has built a career helping healthcare organizations leverage technology to improve patient care and operational efficiency. In addition to his leadership roles, Peter is a frequent speaker and advisor on clinical informatics strategy, bringing a unique perspective shaped by both his medical background and his work advancing enterprise-wide technology adoption.
Your hospital contact center is more than a call routing system, it’s a critical link in the patient safety chain. When a hospital invests in a modern operator console, it is not just reducing IT complexity — it is closing a gap in the care coordination chain that has direct implications on patient safety.
Healthcare communication orchestration is emerging as a strategic digital pillar for health systems, helping care teams move beyond fragmented alerts, manual coordination, and disconnected workflows. This wrap-up explores how orchestrated communication can reduce cognitive burden, improve throughput, strengthen care team efficiency, and unlock measurable ROI while supporting better experiences for patients and the clinicians who care for them.
AI-enabled healthcare communication orchestration can do more than automate tasks—it can activate teams earlier, reduce alter fatigue, and move work through the system faster. Discover how health systems can differentiate themselves by embedding AI into real-world workflows via a System of Activation that engages the right people at the right time with actionable info and feedback loops.
Healthcare communication shouldn’t be a collection of disconnected tools—it should be a strategic investment pillar. When elevated to this level, it becomes a powerful driver of both clinical and financial performance.
Communication breakdowns are still one of the biggest barriers to safe, efficient care. In part two of this blog series, Dr. Peter Stetson, CMIO at TigerConnect, explores why—and how AI-powered orchestration reduces noise, prioritizes high-risk events, and streamlines care team coordination.
Healthcare is undergoing a profound digital transformation, but too often, the burden of that transformation falls squarely on the shoulders of the people with the least bandwidth to absorb it: nurses. Discover how effective Healthcare Orchestration can prevent this.
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