The TigerConnect Winter 2026 Product Release introduces enhancements across TigerConnect’s care communications orchestration platform. Here you’ll find an introduction to the new Operator Console product available through early access, a demo video highlighting key winter release features, insights from our Chief Product Officer, and detailed information about capabilities included in this release – both those offered through the early access program and those that are now generally available.
This release introduces TigerConnect Operator Console, a cloud-native, AI-enabled switchboard that modernizes how hospitals manage calls, critical events, and clinical workflows. Watch the video to learn more.
For a complete overview of the Winter 2026 Product Release and what these innovations mean for healthcare communication, read our official press release.
A Message From Saurin Shah, CPO at TigerConnect
The Winter 2026 Product Release brings significant enhancements across the TigerConnect platform and includes a major addition: Operator Console, our AI-powered, cloud-native smart switchboard solution that delivers faster call handling, reduces operator workload, and modernizes medical code events and facility alerts. Read the blog to learn more.
A Message From Saurin Shah, CPO at TIgerConnect
The Winter 2026 Product Release brings significant enhancements across the TigerConnect platform and includes a major addition: Operator Console, our AI-powered, cloud-native smart switchboard solution that delivers faster call handling, reduces operator workload, and modernizes medical code events and facility alerts. Read the blog to learn more
As a valued customer, you have the unique opportunity to test enhancements ahead of their general release and provide feedback that will shape the future of our platform.
To join our Early Access Program, review the list of capabilities below and select those you’re interested in testing using the form below. A member of our team will reach out to you to discuss your interest.
Early Access Capabilities
TigerConnect Alarm Management (powered by CareConduit)
- SMTP Inbound: Allows email-based notifications from temperature monitoring, infant security, and other critical systems to be converted into intelligently routed mobile alerts.
- WCTP Outbound: Enables delivery of third-party system alerts — nurse call, patient monitors, etc. — to non-TigerConnect applications, such as Epic Rover.
TigerConnect Clinical Collaboration
- Delegation: Provides clearer visibility into who is covering for unavailable clinicians and enables seamless auto-forwarding of group messages and alerts
- Flag & Filter: Allows clinicians to quickly focus on priority communication by flagging important threads and filtering the inbox.
- Hands-Free: Enables voice‑activated calling, messaging, and status management across iOS and Android devices.
- TigerConnect Messenger in Epic (previously released): Embed the TigerConnect Clinical Collaboration solution in Epic’s desktop interface and deep link the TigerConnect and Epic mobile applications, minimizing context switching and streamlining communication.
TigerConnect Physician Scheduling
- Work Patterns: Builds reusable assignment templates to reduce repetitive work.
- Epic On-Call Finder: Sends TigerConnect Physician Scheduling data directly to Epic so users can view on‑call provider details within Hyperspace.
- Provider Targets & Assignment Overrides (previously released): Enable precise tracking of provider work goals and contract compliance to ensure fair and transparent scheduling. Handle complex staffing needs by providing comprehensive assignment controls and documentation for each provider.
- Scheduling Enterprise Management (previously released): Manage users, groups, and reports in a centralized location with self-service tools to get what you need done faster.
- On-Call Schedule in Epic (previously released): Embedded, real-time TigerConnect Physician Scheduling data in Epic gives clinicians instant access to up-to-date on-call assignments and contact protocols within their EHR, reducing context switching and streamlining consult workflows.
TigerConnect Pre-Hospital
- Multiple Patients: Allows EMS crews to manage multiple patient cases simultaneously during multi‑patient transport.
- Post Case Feedback: Enables hospitals to securely share patient outcomes and treatment feedback with EMS to support continuous learning.
- TigerConnect EMS Protocol Assistant (previously released): Help EMS providers quickly identify the correct protocols to follow and treatment dosages to administer based on a patient’s condition.
Try Our New Features Before Anyone Else!
Fill out the form to participate in TigerConnect’s Early Access Program.
TigerConnect Alarm Management (powered by CareConduit)
- Enables routing of secondary alarm notifications from patient monitors, infusion pumps, and ventilators to the right care team member on any mobile device, reducing alarm fatigue and improving responsiveness to critical events. Learn more.
TigerConnect Clinical Collaboration
- Keyword Search: Enables clinicians to quickly locate relevant information in their inbox by searching for message content, saving time and reducing cognitive load.
- Self-Serve Username & Email Update: Allows administrators to update usernames and email addresses through the UI or IdP integration, removing the need for support tickets.
- Self-Service SAML Configuration: Automates certificate validation and streamlines the activation process, so administrators can configure Single Sign-On quickly and without technical support.
TigerConnect Smart Room – Digital Whiteboard
- Clinical Trends Component: Displays key clinical trends to support clearer patient-provider discussions and real-time clinical decision-making.
- NICU Digital Whiteboard: Provides real-time visibility into essential NICU data, including weight, touch frequency, and other key metrics to support infant development and care coordination.
TigerConnect Smart Room – Interactive TV
- Screen Reader: Enables visually impaired patients to hear content through audio output, improving accessibility and supporting Section 508 compliance.
- Netflix & Amazon Prime Video Access: Allows patients to sign in to their personal streaming accounts to access familiar entertainment and enhance comfort during hospitalization.
- Bring Your Own Device Patient (BYOD) Remote: Provides patients with the ability to control the Interactive TV with their own mobile device.
TigerConnect Nurse Call
- Call Answer Terminal: Delivers a centralized view of active workflows, room-level staff presence, and searchable information on staff assets and patients to support faster, more accurate event response.
- Asset Tracking: Provides real-time visibility into equipment location and availability by creating assets, associating RTLS badges, and tracking devices through the web app or call answer terminal.
- Enterprise Architecture & Scalability Improvements: Supports seamless configuration changes, upgrades, and database updates for large enterprises through dynamic configuration propagation and zero-downtime deployment.
