A Message from Saurin Shah, Chief Product Officer
I’m incredibly excited to share our Winter 2026 Product Release highlights with you. This release brings significant enhancements across the TigerConnect platform and includes a major addition: Operator Console, our AI-powered, cloud-native smart switchboard solution that delivers faster call handling, reduces operator workload, and modernizes medical code events and facility alerts. It’s a complete reimagination of how hospitals manage communications.
Beyond Operator Console, this release reflects something we take seriously: listening to our customers and acting on their feedback.
Let me start with the most requested feature across our customer base: Keyword Search, part of Clinical Collaboration. You told us you needed to find critical information faster, so we built a search capability across iOS, Android, web, and desktop. No more scrolling through entire threads to find what you need. Just search for keywords and jump directly to that specific message. Care teams can now spend less time hunting down information and more time acting on it.
We’re also introducing Flag & Filter, also part of Clinical Collaboration, through our Early Access program. This feature addresses another workflow pain point you’ve identified: staying organized and closing loops. Mark important conversations that need follow-up, then filter your inbox to see only flagged items. It’s a simple but powerful way to make sure nothing gets forgotten while maintaining patient safety.
Another early access feature tackles coverage during transitions. Delegation, also part of Clinical Collaboration, ensures timely communication even when clinicians are unavailable. Group chats now show who’s unavailable and their auto-forward recipients, making it easy to add the right person and keep care moving. Role owners can now mark themselves unavailable when appropriate, and alerts automatically include both primary and coverage recipients to prevent delays.
Beyond messaging, we’re expanding our CareConduit workflow orchestration platform with SMTP Inbound support, unlocking alerts from temperature monitoring, infant security, and other email-based systems. And our FDA-cleared Alarm Management now carries Epic Toolbox designation as a designated Alert Manager in the Epic Showroom—the only cloud-native solution with that status. This means seamless integration with Epic mobile and desktop applications while reducing alarm fatigue and ensuring critical alerts reach the right care team members.
These are just highlights. The full winter release includes enhancements across Clinical Collaboration, CareConduit, Physician Scheduling, Smart Room Suite, and Pre-Hospital. Visit our Winter Product Launch page for complete details on every feature.
I encourage you to join our Early Access program—look for the form to sign up on the Winter 2026 Product Release webpage. Your feedback directly shapes how these features evolve. And if you have suggestions for our roadmap, share them by visiting community.tigerconnect.com. Your insights don’t just inform our direction—they drive it.
Thank you for partnering with TigerConnect to build a more connected, efficient, and safer care environment.
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