Case Study
University of Kansas Health System Orthopedics Modernizes Call Scheduling
Discover how University of Kansas Health System Orthopedics & Sports Medicine implemented TigerConnect Physician Scheduling to enhance call communication between providers, staff, and outreach locations.
Overview
University of Kansas Health System Orthopedics & Sports Medicine in Topeka, Kansas, is the oldest established orthopedic practice in Topeka, serving Northeast Kansas for over seventy years. Their goal is to attend to patients’ musculoskeletal needs by providing state-of-the-art orthopedic care.
As a 9-provider clinic established in the 1950s, Brad Rea, Practice Administrator, realized he inherited an antiquated call system. University of Kansas Health System Orthopedics & Sports Medicine relied on paper and outdated communication processes. All requests were submitted on slips of paper. Any time a change was made, notifications via email would need to go out individually to all hospitals and outreach locations served.
“We love how patient and accessible they are. Their trainers make you very comfortable with the technology. They’re friendly, patient, and thorough, and available whenever we need them.”
— Brad Rea, Practice Administrator, University of Kansas Health System Orthopedics & Sports Medicine
The Solution
Rea had been in this situation before. Managing call scheduling while administering a previous clinic, Rea had done his own research and asked colleagues for recommendations for the best call scheduling solution. After numerous recommendations, TigerConnect Physician Scheduling stood out as the best technology solution and provided the most comprehensive customer service.
The Result
Rea implemented TigerConnect Physician Scheduling and was amazed by the results. The solution made his life easier and greatly enhanced call communication between all providers, staff, and outreach locations. The doctors immediately saw the benefits of TigerConnect Physician Scheduling’s “anytime access,” and despite initial apprehension, were quickly onboard.
Additionally, the hospitals served by University of Kansas Health System Orthopedics & Sports Medicine were thrilled with the ability to have one link to click for access to up-to-date call scheduling.
“If your clinic takes calls from more than one hospital, TigerConnect Physician Scheduling will greatly enhance communication and your ability to serve those locations. You send one link for them to access, and you’re done.”
— Brad Rea, Practice Administrator, University of Kansas Health System Orthopedics & Sports Medicine
