As the healthcare industry looks for ways to reduce the cognitive burden on care teams and control costs, the value of clinical communication and collaboration has emerged as a vital tool. In fact, research from a recent TigerConnect survey shows a staggering 64% of clinicians report cognitive overload from too many alerts and notifications, highlighting the urgent need for efficient solutions. While clinical communication and collaboration (CC&C) solutions aren’t new, we believe this year marks an important milestone in their adoption as Gartner, a company that delivers actionable, objective insight to its executive and their teams, released the Magic Quadrant for Clinical Communication and Collaboration for the first time. 

gartner clinical communication collaboration

2023 Gartner Magic Quadrant for Clinical Communication and Collaboration

The Gartner® Magic Quadrant™ report establishes how well technology providers are executing their stated visions and how well they are performing against Gartner’s market view. It offers buying committees (or businesses) a first step to understand which technology solutions they might consider for specific investment opportunities, and it provides a graphical competitive positioning of four types of technology providers, in markets where growth is high and provider differentiation is distinct – Leaders, Visionaries, Niche Players, and Challengers. Leaders execute well against their current vision and are well positioned for tomorrow. We are honored to have been recognized as a Leader based on our Completeness of Vision and Ability to Execute.  

Revolutionizing Communication and Optimizing Clinical Workflow 

TigerConnect is in use by over 7,000 healthcare entities. We’ve helped customers improve communication and workflow processes with results including: 

At the core of the TigerConnect Clinical Collaboration Platform lies a cloud-native, scalable, highly reliable role and team-based communication and collaboration system. This secure and interoperable platform has been designed to accelerate clinical workflows, facilitating swift decision-making, minimizing miscommunication, and ultimately enhancing value-based patient care and outcomes. 

In addition to these offerings,  revolutionizes scheduling processes and creates a central source of truth for your health system. To create schedules efficiently, this automated scheduling engine considers physician time-off requests, preferences, custom rules, and holiday calendars. Furthermore, the latest Resident Scheduling feature streamlines scheduling for new and returning residents, reducing burnout and turnover. By utilizing a flexible, cloud-based solution, the software eliminates the reliance on cumbersome spreadsheets, simplifying the creation of annual resident rotations and day-to-day assignments. Notable features include custom block scheduling for all resident levels, flexible rotation assignments, and expedited daily assignments. 

Empowering Nurses at Every Step  

Nurses are critical to delivering effective patient care. TigerConnect is deeply committed to offering solutions that provide direct support to nurses. By automating time-consuming tasks and enhancing communication systems, we aim to alleviate nurses’ burdens. Our cutting-edge technologies seamlessly integrate with the Critical Alert nurse call systems, third-party nurse call systems, physiological monitors, EHRs, and more, showcasing our dedication to collaboration and advancements in workflow orchestration.  

These streamlined workflows enable nurses to focus on patient care by ensuring real-time, secure messaging across all communication channels, bridging the gap between systems and units. With these supported workflows, we address cognitive overload, enhance quality outcomes, improve patient safety, boost efficiency, and uplift staff morale. 

A Path Forward 

TigerConnect envisions a continued journey that truly orchestrates workflows through clinical communication and collaboration, using the Real-Time Health System (RTHS) as one of its guiding principles. TigerConnect aims to address the challenges faced by healthcare providers, such as limited awareness, information silos, and disconnected workflows and processes. 

As TigerConnect progresses into its next stage of providing comprehensive solutions applicable to all healthcare system levels, our teams remain dedicated to leading the way in advancing communication and technology solutions. We aim to revolutionize the collaborative efforts of healthcare professionals while establishing fresh benchmarks within the industry. 

Read the Gartner Magic Quadrant for Clinical Communication and Collaboration to learn more. 

Gartner, Magic Quadrant for Clinical Communication and Collaboration, Barry Runyon Published July 31, 2023

GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. 

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. 

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