TigerConnect Clinical Collaboration

HIPAA Compliant Messaging Software for Healthcare

Unify your communications and build a solid foundation with healthcare’s most widely adopted secure messaging solution.

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Easy to use, easy to manage, highly reliable texting software

From the largest health systems to single physician practices, the TigerConnect Clinical Collaboration is the solution that powers healthcare communications. Flexible, scalable, and remarkably easy to use, you can start with secure texting (or TigerText® as we used to call it) and add layers of more advanced capabilities at your own pace, as your organization’s needs expand. And with 99.995% uptime, TigerConnect is there when you need it.

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Secure, compliant, and HITRUST-certified

Understandably, protecting patient information is a top concern for healthcare IT. With a secure messaging platform that’s encrypted end-to-end and vetted by HITRUST, TigerConnect lets you trade concerns for confidence.

Add in auto-deleting messages, a host of administrative security controls, and our customer-grade experience, and you’ll have the peace of mind you need.

Full administrative control

Maintain complete control over users, settings, and security policies through TigerConnect’s comprehensive administrative console. Quickly onboard users individually, by CSV upload, or through LDAP/Active Directory, and immediately revoke access for lost or stolen devices.

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The most robust & widely adopted HIPAA-compliant secure messaging software

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Secure, compliant, and HITRUST-certified

Text confidently with end-to-end encryption, PIN locks, and full administrator controls.

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Patient Communication
made easy

Text patients 1-to-1 or in a group to include other relevant care team members. For patients, no apps or logins are needed.

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Photos, videos, and file attachments

Send and receive images, videos, and voice recordings from the phone or cloud storage apps without worrying about HIPAA compliance.

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Always Find the People You Need

Ensure your message reaches the right on-call provider by integrating with TigerConnect Physician Scheduling or a third-party solution.

HIPAA-Compliant secure texting features

Clinical communication has a lot of moving parts. Communicate safely and securely with colleagues at the point of care from your smartphone, tablet or desktop using the HIPAA-compliant text messaging function known as TigerText®. With the HIPAA-compliant text messaging function, Our medical messaging software allows you to communicate safely and securely with colleagues at the point of care from your smartphone, tablet, or desktop.

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Role-Based Communication 

Easily find and communicate with the right clinician by searching for their role.

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Priority Messaging

Send high-priority messages that stay at the top of the recipient’s inbox and specify a unique alert for instant differentiation.

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Broadcast Message

Data from clinical systems of record are centralized on one platform in real-time.

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Click to Call

Initiate phone calls to colleagues with a single tap from a message thread or user profile.

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Patient Context Messaging 

Minimize communication errors by attaching patient references from the EHR to your conversations. 

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Auto Forwarding

Automatically forward messages to another colleague when you are in Do Not Disturb Mode.

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Forums

Have open, ongoing forum discussions with colleagues on specific topics. Join or leave a forum anytime.

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Delivery Confirmation

Know instantly when messages have been sent, delivered, and read.

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Message Recall

Recall a message and attachments before or after it has been read.

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Message Lifespan

Set how long your message displays to dictate when messages will be automatically deleted.

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Group Messaging

Create groups on the fly to improve collaboration and even see which members have read your message and when.

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Secure Attachments

Securely attach photos, voice notes, PDFs, and other common file types, even directly from cloud storage apps like Box, Google Drive, and others.

“Great Secure Messaging Platform & HIPAA Compliant”

“This platform allows our business to be in compliance with HIPAA, protecting patient information over a secure and encrypted connection from the answering service to our providers. This is peace of mind for everyone (us, our clients, and their patients). I love this product!”

—Deborah A., Operations Manager at Medical & Commercial Communications (MACC)

Frequently Asked Questions

TigerConnect helps keep text messaging HIPAA compliant by allowing access through a secure platform to encrypted protected health information accessed through an encrypted and secure communication platform, built for only authorized users.

The secure platform has administrative controls to protect the integrity of sensitive patient data, and any authorized user wishing to access or communicate protected health information has to authenticate their ID with a unique username and PIN number.

Authorized users gain access to the secure messaging platform via an end-user friendly application, which can be downloaded onto any mobile device or accessed via the web on any desktop computer. The app has an SMS-like interface, allowing all users to easily integrate HIPAA compliant text messaging.

Text messages are configured to travel only within a defined private network, and message recipients must also authenticate their identity before being able to read the message, reply to it or access any information attached to the message.

Delivery notifications and read receipts ensure that messages are delivered to the correct recipient, and users can retract text messages, delete communications or remotely wipe a user from the network if a potential breach of protected health information is identified.

TigerConnect’s secure messaging platform adheres to the administrative requirements for HIPAA compliant text messaging by providing access reports and audit logs so that administrators can monitor usage of the platform and ensure that all text messaging is HIPAA compliant.

TigerConnect’s secure messaging app is accessible where there is a 3G or Wi-Fi connection and, because nobody outside the private network can access messages, anything transmitted over an open cell phone network or in an area of public Wi-Fi cannot be compromised or intercepted by unauthorized users.

Consequently, medical professionals can send and receive protected health information “on the go” with secure messaging, access sensitive patient information including x-rays, lab results and patient updates with secure texting, collaborate on a patient´s healthcare, diagnose their illnesses and arrange for appropriate treatment to be administered.

In scenarios such as when physician consults are requested with secure texting, the sender of the message can see whether the message has been received and read due to the automatic notifications; and this considerably reduces the amount of time that doctors and nurse spend playing phone tag – allowing them to use their time to attend to more patients and provide a higher standard of patient healthcare.

One recent study conducted by the Ponemon Research Institute reveals that when patient discharges are conducted by secure messaging, patient wait times are reduced by up to 50% and the savings to healthcare facilities in terms of the additional time available to medical professionals was equivalent to $557,253 per year, per healthcare facility.

In addition, there are significant benefits of HIPAA compliant text messaging for a hospital outside of the hospital environment. Emergency personnel can accelerate admissions with secure texting and home healthcare workers can escalate patient concerns with secure texting to allow them to spend more time in the field with their patients and less time running back and forth to seek medical advice.

On call and telemedicine doctors can receive protected health information on their way to attend to patients, and the features on TigerConnect’s secure messaging platform allow authorized users that are attached to more than one medical facility to receive all their secure messages in one convenient inbox, in order that they can prioritize their workflows to provide healthcare where it is needed most urgently.

HIPAA compliant text messaging can also be used to forward prescription orders to pharmacies – eliminating the need for patients to wait while their orders are being confirmed. Indeed, according to one of our case studies, the Carvajal Pharmacy estimated that they achieved time savings of 50% on filling prescriptions after TigerConnect’s secure messaging platform was implemented in their San Antonio premises to comply with HIPAA regulations.

In most medical facilities, the need to implement a secure messaging solution to conduct HIPAA compliant texting in hospitals is obvious, but how do you go about selecting the solution which is most appropriate for your specific requirements.

No two secure messaging solutions are identical, and for this reason we have compiled the 8 must-ask questions when choosing a CC&C to assist healthcare organizations select a secure messaging solution.

Our infographic covers topics such as complying with the administrative, technical and physical requirements of the HIPAA Security Rule and offers advice on how vendors of secure messaging solutions should be evaluated.

Possibly one of the most important considerations is the vendor’s “Technology Vision” so that when working practices change, new technology is introduced or further legislation is enacted, you will still be able to conduct HIPAA-compliant texting in your hospital.