LAST UPDATED: November 2nd, 2020
TigerConnect works on both iOS and Android smartphones and tablets as well as popular web browsers. Compatible devices include the iPhone, iPad, iPod Touch, and various Android devices. Below you will find a list of devices, web browsers, and operating systems that are compatible with the TigerConnect application as well as the minimum system requirements for each.
TigerConnect runs on the Amazon Web Services (AWS) elastic cloud infrastructure. Due to the nature of elastic scaling in response to dynamic throughput needs, the TigerConnect server application may communicate from a range of different IP addresses. Clients with network firewalls in place must proactively allow communications to this range of IP addresses. There are over 10 million public IP addresses contained within the AWS infrastructure. For this reason, TigerConnect strongly discourages the use of an OSI Layer 3 (network) firewall to restrict access via whitelisted IP addresses, as this may unnecessarily open the customer’s infrastructure to a wider attack surface. Rather, we encourage the use of OSI Layer 7 (application) firewall rules to restrict access and only allow HTTPS traffic to the *.tigertext.com, *.tigertext.me, *tigerconnect.com, *.med.tc domains.
Customers may decide to use OSI Layer 3 firewalls, accepting the risk inherent in whitelisting large ranges of IP addresses that may not be used for TigerConnect, including without limitation the risk of allowing access to the customer’s private network by outside parties. The list of current AWS IP addresses may be consumed in JSON format from Amazon. See https://aws.amazon.com/blogs/aws/aws-ip-ranges-json for more information.
NOTE: Append both ‘http://’ or ‘https:// to properly whitelist the below URLs.
NOTE: Similar to whitelisting all AWS IP addresses, it is the customer’s responsibility and risk should they chose to whitelist the entire *.cloudfront.net domain.
The following IP addresses and ports must be allowed for outgoing (egress) traffic from your network:
Include Port: 443
Please ensure the following email addresses are whitelisted to ensure proper delivery of TigerConnect communications:
Aliases and reply-to email addresses for TigerConnect emails:
The following IP address and ports must be allowed for users with LDAP Authentication:
|220.127.116.11||IIS – 443
LDAPS – 636
Note: This is only applicable to those who utilize TigerConnect’s VoIP Audio or Video Calling feature, or our TigerTouch+ Patient Video Feature.
If Layer 7 filtering is used whitelist the following URLs:
If Layer 3 filtering is used whitelist the following IP Addresses ranges:
Interested in learning more about our VoIP Audio and Video calling and TigerTouch+ Patient Video calling feature? Contact our Sales team to request a demo:
Note: TigerConnect provides support on the below browsers for the following URLs:
General Browser Setting
The Desktop App is nearly identical to the Web Messenger in function, but provides additional features like notifications, icon badges, etc., and is more secure given there is no need to use a web browser. Additionally, for those users that wish to have priority messaging with TigerConnect, using the Desktop App allows for uncluttered access to TigerConnect in a standalone app.
NOTE: Microsoft .NET Framework 4.5.2 or newer is required to install and use the Desktop App on Windows.
To download the TigerConnect Desktop Application to your Windows or Mac, Click Here.
TigerConnect fully supports the two latest available versions of iOS (13 and 14) for iPhone and iPod touch, as well as iPad devices (iPadOS 13 and 14) devices as of the date above.
Supported devices include:
TigerConnect is also supported on the Apple Watch on watchOS 3 and newer.
Note: This is only applicable to those who have opted for Client-Hosted archiving. This does not apply to TigerConnect-Hosted Archiving.