CustomerConnect SuppAssets CC Logo event

Transforming Care Delivery Through Unified Communications

June 10-11 | Philadelphia, PA

Two days. One connected vision.

We’re thrilled to be hosting CustomerConnect in Philadelphia on June 10th and 11th, 2025, and we’d love to see you in person for two days of learning, networking opportunities, and industry insights. Explore how a unified communications strategy—far beyond secure messaging—can simplify workflows, reduce provider burnout, and drive better outcomes. Plus, we’ll be unveiling groundbreaking new innovations designed to transform care delivery.

Program Highlights:

  • Hear from your peers and industry partners
  • Participate in interactive workshops
  • Preview the product roadmap and fall feature showcase
  • Networking, best practice sharing, and more!

Event Details: 

Tuesday, June 10, 2025 | 9:00 AM – 6:00 PM
Wednesday, June 11, 2025 | 8:00 AM – 4:30 PM

Sofitel Philadelphia at Rittenhouse Square 120 S 17th St, Philadelphia, PA 19103

Industry Partner Sponsors:

Agenda:

Day 1 – Tuesday, June 10, 2025

Time

Session Title

9:00 AM

Registration & Welcome Breakfast

10:00 AM

Conference Kickoff & Fireside Chat with TigerConnect CEO Sean O’Neal and Co-Founder Brad Brooks

10:30 AM

Product Roadmap: Unified Communications in Healthcare & CareConduit Launch

11:30 AM

Break

11:45 AM

AI Thought Leadership in Healthcare

12:45 PM

Lunch & Learn – Sponsored by AlertMedia 

1:45 PM

Breakout Workshops: 
  • Orders, Results, & Movement – EMR Workflows featuring Tufts Medicine
  • Nurse Call, Alarms, & More – Hosted by TigerConnect CNIO Ashley Franks, with industry leaders from Yale-New Haven Health System

2:45 PM

Coffee Break

3:00 PM

Partner Spotlight: Building a Shared Device Strategy and the Next Generation of Hands-Free Communication – Featuring Zebra Technologies

4:00 PM

Closing Remarks

4:15 PM

Networking Happy Hour

Day 2 – Wednesday, June 11, 2025

Time

Session Title

8:00 AM

Breakfast & Networking

9:00 AM

Right Info, Right Person, Right Time: Best Practices in Workflow Automation – Featuring TigerConnect Chief Product Officer, Saurin Shah and industry experts from The Guthrie Clinic, Oakbend Medical Center, and University of New Mexico Health Sciences Center

10:00 AM

The Smartroom Experience: Revolutionizing Nursing Efficiency & Patient Experience with industry partners Caregility, eVideon, & Critical Alert

11:00 AM

Coffee Break & Networking

11:15 AM

Breakout Workshops:
  • Pre-Hospital Communication Strategies featuring Atlantic Health System, Cayuga Health, Yale-New Haven Health System
  • Scheduling Integrations with Clinical Collaboration featuring industry experts from UHS and Cook County Health & Hospitals System

12:15 PM

Lunch & Learn – Sponsored by Documo

1:15 PM

The Role of Clinical Communication in Cross-Facility Operations featuring Documo

2:00 PM

Breakout Workshops: Ask Me Anything (AMA)
  • Product & Engineering AMA Session
  • Customer Success AMA Session

2:45 PM

Coffee Break

3:00 PM

Customer Spotlight Forum: Product Feedback & Feature Voting

4:00 PM

Conference Close