Customer Success Stories
Tufts Medical Center
Unified Communication with TigerConnect
Seamless collaboration for better patient care.
“The size and diversity of the care team that it takes to deliver care effectively and maintain throughput throughout the organization is astronomical. Having a unified communications platform to be able to drive that communication has really been essential for our success.”
Dr. William Harvey
CMIO, Tufts Medical Center
At Tufts Medical Center, ensuring efficient, real-time communication across diverse care teams is essential to delivering high-quality patient care.
By adopting TigerConnect, Tufts unified its communication processes, streamlining collaboration and enhancing operational efficiency.
Explore their journey through the videos below to see how TigerConnect has transformed communication at Tufts Medical Center.
Unified Communications at Tufts Medical Center
In today’s complex healthcare environment, the size and diversity of care teams can make coordination challenging. That’s why Tufts Medical Center turned to TigerConnect to unify their communication processes and enable seamless collaboration across their organization. With a centralized platform facilitating real-time communication, Tufts has improved care team coordination, ensuring clinicians stay connected, informed, and focused on what matters most—patient care.
Communication Outside the EMR at Tufts Medical Center
Efficient clinical communication extends beyond the electronic medical record (EMR), and in a hospital setting, delays can impact patient outcomes. In this video, Dr. William Harvey, Chief Medical Information Officer at Tufts Medical Center, explains why the hospital chose TigerConnect to enhance care team communication. With TigerConnect, Tufts ensures reliable communication, even during EMR downtimes, and enables coordination with care team members both inside and outside the hospital.
Improved OR Workflows at Tufts Medical Center
Managing operating rooms efficiently is crucial, as even minor delays can disrupt the entire day. With TigerConnect, Tufts Medical Center streamlined OR workflows, replacing 17 phone calls with just 8 automated notifications—eliminating unnecessary steps without adding extra work. This improved first-case on-time starts and increased OR turnaround times, leading to a 70% improvement in OR first-case on-time start rates. Additionally, Tufts enhanced security practices and maintained uninterrupted communication, even during EHR downtimes.
Case Study
Tufts Medical Center Improved First Case On-Time Starts by 70%
Discover how Tufts Medical Center transformed OR efficiency with TigerConnect and EHR integration.
Tufts Medical Center + TigerConnect
“With TigerConnect, we saw a significant improvement in First Case On-Time Start rates. I think it was roughly a 70% increase in the rate of First Case On-Time Starts.”
Dr. Michael Davis, MD
Associate Chief Medical Information Officer for Acute Care, Tufts Medical Center
