Case Study
How Geisinger Delivers Better Care to More than 3 Million Patients
Learn how TigerConnect helped Geisinger Health keep hospital operations flowing and improve patient outcomes.
Overview
Geisinger is an integrated health system worth $6.5 billion annually that provides quality, affordable healthcare coverage for 581,000 members through a network of 60,000 contracted providers/facilities. The Pennsylvania-based health system manages 13 hospital campuses, 216 clinic sites, and more than 2,500 providers. When Geisinger management noticed employees beginning to use their personal smart devices at work, they devised a Smart Device Strategy for their multidisciplinary providers and facilities in an effort to help its staff members better communicate and collaborate. Implementing the TigerConnect Clinical Collaboration Platform was an integral part of this strategy
Key Results
The Challenge: In Need of an Enterprise-Wide
Communication Strategy
Coordinating care among 13 hospital campuses, 216 clinic sites, and more than 2,500 full-time providers isn’t easy. On any given day, Geisinger coordinates routine appointments, planned and unplanned surgeries, emergency transports, and much more. The number of staff involved in each individual patient visit can easily be in the double digits, including physicians, specialists, nurses, housekeeping, food services, lab technicians, transport staff, and many others. Not to mention that many of these care team members are on the move, making mobile communication a must.
“At Geisinger, communication is central to the delivery of quality healthcare, with an endless amount of small but critical details to coordinate for each patient.”
— Jonathan Slotkin, MD, Associate Chief Medical Informatics Officer at Geisinger
The Solution: Building an Enterprise Connected Care Network with TigerConnect
Geisinger embraced TigerConnect as an enterprise-wide initiative, with an aggressive onboarding. Initial efforts centered on physicians and nurses, and then quickly expanded.
“We didn’t lock down TigerConnect to physicians or advanced practitioners only. We really started to see the value when everyone across the entire health system was able to communicate using this channel.”
— Jonathan Slotkin, MD and Associate Chief Medical Informatics Officer at Geisinger
The Results: Coordinating Care in Ways Never Imagined
Today, TigerConnect is actively used by more than 17,000 users who collectively send more than 175,000 messages per day. As Geisinger achieved a critical mass of usage across the enterprise, they began to bring care teams together in ways never imagined.
“One of our strategic imperatives at Geisinger is to find innovative ways to improve patient care. TigerConnect is the fabric that ties all our communication together; it’s helping us collaborate efficiently and make informed decisions to provide the best care for our patients.”
— Jonathan Slotkin, MD, Associate Chief Medical Informatics Officer, Geisinger
