TigerConnect Clinical Collaboration Software

Improve Patient Flow, Safety, and Experiences

Your EHR wasn’t made for communication – pair it with a purpose-built clinical collaboration software to unlock siloed data, connect all staff members, and accelerate care delivery.

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Benefits

Features

Case Studies

Demo

FAQs

Benefits

Precision Communication Improves Care Delivery

Reduce care coordination inefficiencies with a robust CC&C solution for faster, context-rich communication, enhanced by seamless EHR integration.

Quickly Find the People You Need

TigerConnect Roles and Teams allow you to easily communicate with the right person or team, leading to fewer care delays and faster response times. Ensure your message reaches the right on-call provider by integrating with TigerConnect Physician Scheduling or a third-party solution.

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Unify Disparate Data Sources

Break down information silos with robust integrations and contextual notifications. Turn data into action by routing consult requests, nurse call alerts, patient monitoring alarms, and more from your EHR and other clinical systems to the right care team members instantly.

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Remain Connected During Outages

Cloud-based with 99.995% uptime, you can always rely on TigerConnect to keep patient care flowing, especially during EHR downtime, IT outages, and cybersecurity attacks.

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Collaborate with Anyone

Coordinate admissions, transfers, and referrals with ease. TigerConnect makes it possible to message providers outside of your organization and those without access to the EHR, such as affiliated physicians, referring organizations, transportation services, or EMS providers.

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Easily Engage With Patients

Engage patients via secure text, voice, and video with an app-less patient experience. Automate appointment reminders to reduce no-shows, send follow-up messages to improve care plan adherence, and broadcast messages to targeted patient populations.

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TigerConnect Clinical Collaboration is built upon our TigerText market-defining secure messaging application and is part of our complete care orchestration platform that spans provider scheduling, operator console, smart room, alarm management, and many additional solutions — enabling hospitals to unlock siloed data, ease clinician burden, and accelerate care delivery while rationalizing their technology portfolio.

FEATURES

Features That Save You Time & Enhance Patient Care

Help care teams be more productive with fewer cognitive burdens.

Role-Based Communication Easily find and communicate with the right clinician by searching for their role – no first or last name needed.
Custom, Dynamic TeamsInstantly activate and collaborate with dynamic teams containing the right on-call and on-duty roles for specific workflows.
Instant Alerts, Any SystemCloud-native, vendor-agnostic workflow automation platform integrates with any system to deliver contextual alerts to the right people at the right time – all with minimal IT lift

Patient Context Messaging Minimize communication errors by attaching patient references from the EHR to your conversations.
Open APIFlexible integration framework ensures you can connect to the critical systems you need – such as EHR, nurse call, or physiological monitors – to facilitate more efficient workflows.
EHR EmbedEnhance clinicians’ experience by embedding TigerConnect in your EHR to facilitate accurate communication and reduce context switching between apps.

CCP Feature Patient Context Messaging Updated

Patient Context Messaging Minimize communication errors by attaching patient references from the EHR to your conversations.
Care Team AssignmentsPull in care team assignment data from your EHR to quickly identify and communicate with the right provider.
EHR EmbedEnhance clinicians’ experience by embedding TigerConnect in your EHR to facilitate seamless communication without context switching between apps.

Priority Messaging Unique alerts make it easy to identify and respond to urgent messages.
Message Escalations Avoid lapses in care by automatically escalating unanswered messages and alerts to another clinician.
Consumer-Grade ExperienceMaximize clinician adoption and prevent notification fatigue with user-friendly features like emoji reactions, scheduled Do Not Disturb expiration, and advanced auto-forwarding.

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Case Studies

Why Consider TigerConnect?

More than 7,000 healthcare organizations trust TigerConnect.

“We were able to cut our length of stay by about 20% from doing this. So, the impact to the hospital’s bottom line just from that alone was enormous, never mind the safety, quality, and patient satisfaction improvements that we recognized from it as well.”
Russ Kino, MD
Chief Medical Information Officer, Saint John’s Health Center
“We had a lot of relay systems where you call an answering service, or you page somebody, or you call through the nurse, or the doctor might communicate through the nurse. We had many difficulties with patient flow due to the number of calls that were being made and the wrong people being called.”
Matthew Colflesh, MD
Chief Medical Officer, Trinity Health System
“Having a unified communication channel outside of the EMR allows us a little bit more flexibility to do things we might not feel as comfortable doing if the communication was happening entirely within the EMR itself.”
William Harvey, MD
Chief Medical Informatics Officer, Tufts Medical Center

Tufts Medical Center

“Having a unified communication channel outside of the EMR allows us a little bit more flexibility to do things we might not feel as comfortable doing if the communication was happening entirely within the EMR itself.”

William Harvey, MD
Chief Medical Informatics Officer, Tufts Medical Center

Learn how, Tufts Medical Center Optimizes OR Efficiency and Care Team Communication
View Case Study ›
“We were able to cut our length of stay by about 20% from doing this. So, the impact to the hospital’s bottom line just from that alone was enormous, never mind the safety, quality, and patient satisfaction improvements that we recognized from it as well.”

Russ Kino, MD
Chief Medical Information Officer, Saint John’s Health Center

Discover how Saint John’s Health Center Used TigerConnect to Improve Care Efficiency.
View Case Study ›
“We had a lot of relay systems where you call an answering service, or you page somebody, or you call through the nurse, or the doctor might communicate through the nurse. We had many difficulties with patient flow due to the number of calls that were being made and the wrong people being called.”

Matthew Colflesh, MD
Chief Medical Officer, Trinity Health System

Learn how Trinity Health System used TigerConnect to improve patient throughput
View Case Study ›

Products

Maximize your care team productivity with the TigerConnect portfolio.

Workflows

Streamline clinical workflows throughout the patient journey.

Integrations

Integrate TigerConnect with your critical hospital systems to push patient data to the point of care.

Additional Resources

Learn more about the benefits of a clinical communication solution.

Webinar

Best Practices for Staff Communication from Cross Creek Hospital

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Blog

How to Reduce Sepsis Mortality Rates with Cutting-Edge Communication Solutions

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Physician Scheduling Software Blog Article

Webinar

Break Through Bottlenecks: How Sharp Memorial is Modernizing ED Workflows

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Datasheet

TigerConnect Clinical Collaboration

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Webinar Preview Beckers Healthcare 2024 Survey

State of Healthcare Collaboration

How Communication Inefficiencies Impact Clinician Productivity

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All Resources

Webinars, Datasheets, Events, Case Studies, Reports & More

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Ready to See More?

See how TigerConnect helps 7,000+ healthcare organizations collaborate seamlessly across the hall or across the health system.

ClinicalCommunicationandCollaboration Leader Leader

ClinicalCommunicationandCollaboration BestRelationship Total

ClinicalCommunicationandCollaboration MostImplementable Total

ClinicalCommunicationandCollaboration MomentumLeader Leader

HIPAACompliantMessaging EasiestSetup Small Business EaseOfSetup

PatientEngagement HighPerformer HighPerformer

ClinicalCommunicationandCollaboration BestMeetsRequirements MeetsRequirements

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Frequently Asked Questions

Your questions about clinical communication and collaboration (CC&C), answered

While both a CC&C and EHR chat apps allow for providers to communicate securely, they have distinct differences when it comes to speed, flexibility, uptime, and ease of use. Whereas EHR chat messages can go unnoticed, a CC&C offers real-time messaging, making it preferable for emergency clinical communications. Additionally, EHR texting may be limited to those within the hospital who have been licensed to use it. In contrast, with a CC&C, you can message anyone including providers at other facilities and support staff such transportation, housekeeping, environmental services. including external providers at other facilities. Furthermore, unlike EHR chat, a CC&C like TigerConnect is cloud-based and is reliable with 99.995% uptime and no planned downtime.

TigerConnect is HIPAA-compliant and HITRUST certified, so you know messages are always safe and secure at transit and rest. TigerConnect also has end-to-end encryption, PIN locks, and full administrator controls.

TigerConnect eliminates friction in healthcare communication by connecting your care teams, on-call schedules, and data in real-time. TigerConnect integrates with your critical hospital systems to break down the information silos and push data to care teams – the moment it becomes available – to speed clinical workflows.

A clinical communication and collaboration (CC&C) solution is a secure messaging solution used by healthcare organizations to communicate and coordinate care. CC&Cs integrate with critical hospital systems, such as EHRs, to make patient data accessible and actionable for care teams.

A clinical communication and collaboration (CC&C) solution enables healthcare organizations to securely communicate by rich messaging, voice, and video. Advanced CC&C solutions can dramatically curb costs and streamline clinical workflows. These newer solutions are far more robust than the text-based systems many providers may be familiar with, such as those embedded in the electronic health record (EHR). Solutions such as TigerConnect offer integrated scheduling, patient engagement, alarm management, event notification and the ability to interface with other hospital systems such as EHRs.

TigerConnect integrates with a variety of critical hospital systems to push data to care teams. Common integrations for clinical communication and collaboration platforms include EHR integration, nurse call, physiological monitors, and scheduling.

CC&C platforms are HIPAA compliant. TigerConnect has also earned Certified status for information security by the Health Information Trust (HITRUST) Alliance. With the HITRUST CSF Certified Status, TigerConnect Clinical Collaboration Platform meets key healthcare regulations and requirements for protecting and securing sensitive private healthcare information.

For those evaluating advanced communication solutions, such as a clinical communication and collaboration (CC&C) solution, there are more criteria to understand versus texting-only tools. Solutions such as TigerConnect offer integrated scheduling, patient engagement, alarm management, event notification and the ability to interface with other hospital systems such as EHRs. Download the eBook, 8 Must-Ask Questions When Evaluating a Clinical Communication Solution, to learn how to evaluate CC&C solutions and the vendors offering them.

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