FAQs
Frequently Asked Questions
Renewals & Contract Management
TigerConnect offers a fixed-price, fixed-quantity subscription model. Our plans are structured with a predictable cost for the entire duration of the contract period, making it easier to plan your budget. Contact TigerConnect Sales to learn more.
Contract terms offerings vary between single and multi-year. The actual term length applicable to your service can be found in your contract.
Contact TigerConnect Sales to get started!
Your contract will automatically extend for an additional term (equivalent to your current term length) unless terminated by either party with timely notice. TigerConnect will notify you by email when your renewal is approaching.
TigerConnect’s Terms of Service define timely notice as a minimum of 30 days prior to your current subscription expiration date. Some customers’ terms may vary – please refer to your contract and consult with your legal advisors, as appropriate.
Contact Customer Success to discuss your renewal, contract changes, or extensions.
TigerConnect applies a standard price increase at contract renewal. Longer contract terms lock pricing in and receive more favorable subscription rates.
Contact Customer Success to discuss rate changes ahead of your next renewal.
TigerConnect offers 3-year and 5-year contract terms that lock in more favorable pricing and eliminate annual price increases for the duration of the agreement.
Contact Customer Success to discuss your next renewal.
Increasing your license count or adding services is easy! Licenses can be added for a per-user fee. Contact Sales or Customer Success to get started.
License pricing adjustments and count reductions within the contract period are not permitted.
TigerConnect does not permit early cancellations. Your service remains active for the contracted duration.
If you have questions regarding your contract terms, or wish to discuss a term buyout, please contact Customer Success.
Billing
Bills can be viewed and paid on TigerConnect’s Versapay online invoice and payment portal. Versapay provides 24/7 access to invoices, auto-pay, and multiple self-service payment options, including credit card, debit card, and ACH.
Ask questions and exchange messages about your bill directly in your Versapay portal, or contact Accounts Receivable.
A Versapay welcome email is sent to your billing contact from ar@tigerconnect.com when your contract is initially processed. The welcome email contains step-by-step guidance for registration and setup, along with a direct link to your Versapay portal.
If you haven’t received your welcome email, please check your spam or junk folder, or contact Accounts Receivable.
Email notifications send to your registered billing contact when an invoice posts or becomes overdue.
If you’re already paying directly by ACH and prefer to continue, you may keep submitting payments as usual. You may also set up ACH payments on Versapay. All debit and credit card payments must be processed through Versapay.
A link to TigerConnect’s W9 can be found on your invoice.
Visit the Versapay Support Hub or contact Accounts Receivable.
