Your communication tools should power your clinical workflows, not hold them back. Since EHR chat is inherently limited in its capabilities and requires you to contract additional vendors to fill the gaps, it creates information silos that create friction in care delivery. With a CC&C, you can route consult requests, nurse call alerts, and other contextual notifications to the right care team member the moment they become available.

EHR vendors advise against using EHR chat for urgent communications, and explicitly state that EHR chat should not be used for emergency communications. Care teams are only as fast as their communication tools allow them to be. To speed care delivery in an emergency, you need tools that go beyond clunky chat interfaces. A clinical communication and collabroation (CC&C) paltform helps hospitals achieve greater efficiency around critical response workflows (like code blue, sepsis, STEMIs, strokes, and critical labs) to ultimately deliver better care, faster.

The healthcare system faces a tough road ahead, as providers and hospitals are challenged with more patients than ever before. Increasingly, facilities are realizing the key to improving quality of care lies in more effective clinical communication and collaboration across both providers and patients. This blog explores how Penn State Health overcame its challenges through the power of TigerConnect.