Providence Saint John’s Health Center 

Discover How Providence Saint John’s Improved Care Efficiency with Streamlined Communication

Providence Saint John’s, part of part of the mission-driven Providence Group’s nationwide network of facilities, is a nationally renowned 256-bed hospital in Santa Monica, California. Leaders at Providence Saint John’s knew that improving care team communication with an asynchronous communication platform would improve hospital-wide efficiency and patient throughput.  
 

Providence Saint John’s adopted the TigerConnect Clinical Collaboration Platform and integrated it with their scheduling system, which allowed them to streamline communication across teams and departments with a secure, asynchronous, information-rich platform that was standard across the facility. Care delivery improved through faster response times, better case management, and more efficient workflows. With TigerConnect, Providence Saint John’s achieved a 20% reduction in average length of stay (ALOS). 

“We were able to cut our length of stay by about 20% from doing this. The impact to the hospital’s bottom line just from that alone was enormous, never mind the safety, quality, and patient satisfaction improvements that we recognized from it as well.”  

Dr. Russ Kino

Chief Medical Informatics Officer, Providence Saint John’s Health Center