Case Study
AtHome Healthcare + TigerConnect
Learn how TigerConnect’s mobile-friendly platform helped AtHome Healthcare reduce delays and improve care quality.
TigerConnect Helps AtHome Healthcare Decrease Delays, Provide Safer Care, and Is Easy for All
AtHome Healthcare selected TigerConnect Patient Engagement based on the platform’s value, security, privacy, and the ability to send HIPAA-compliant secure text messages to both clinicians and patients. TigerConnect’s mobile-friendly platform is convenient and easy to use, has reduced delays for the team, and addresses known issues to improve care quality.
AtHome Healthcare Case Study
Learn how AtHome Healthcare reduced delays and improved care quality with TigerConnect’s mobile-friendly platform.
Overview
AtHome Healthcare of California aims to provide exceptional quality home-based patient care with compassion to patients in the comfort of their home or healthcare facility. Over the last six years, AtHome Healthcare has serviced Northern California and averages 60 patients each month. Aligning to be recognized as the best home health provider in counties surrounding American Canyon, AtHome Healthcare offers the highest quality of home healthcare in their area of coverage, using evidence-based practices and the latest technologies in the delivery of home healthcare.
The Challenge
Initially, AtHome Healthcare’s communication happened through their EHR. This presented challenges around increased difficulty in reading messages and obtaining information in real time, especially during a time of limited staffing.
“There are many steps required before speaking with clinicians and patients […] With our patients and patient care, we got a lot of miscommunication, or important messages fell through the cracks during handoff.”
— Dr. Steven Cabrales, Vice President of Medical Affairs, Community Hospital of Monterey Peninsula
Key Highlights
Ease of Adoption
The ease of use of TigerConnect’s mobile-friendly platform made it easy for an easy rollout and adoption.
Decreased Delays
The ability to hand off their plan of care in real time, regardless of EHR information, has reduced delays for the team.
Better Patient Engagement
TigerConnect’s Patient Engagement simplified clinician-patient communication, significantly increasing patient care.
The Solution
When researching new communication and collaboration solutions, AtHome Healthcare sought the most effective and reliable platform on the market that would meet their main goals:
- Real-time case conferencing for the appropriate number of clinicians
- An easy-to-manage, user-friendly solution requiring little training across teams
AtHome Healthcare selected TigerConnect Patient Engagement for the platform’s value, security, privacy, and the ability to send HIPAA-compliant secure text messages to both clinicians and patients.
“It’s been thought out and well assisted, it’s been incredible. The TigerConnect team is very helpful, the platform is user-friendly. I would definitely recommend Patient Engagement to any home health agency or doctor’s office”
— Arianna Sampayan, PR Director. AtHome Healthcare
The Results
With TigerConnect in place, AtHome Healthcare saw a difference across its home health teams. No more waiting for notes to populate in the EHR. No more patients bombarded by calls from multiple clinicians. No more friction in the transition.
“With TigerConnect, it’s already there. You can scroll in real time and all the clinicians can read the message,” said Uy-De Vera. Clinicians adopted the platform quickly, and with less time lost to delays, they can see patients sooner.
TigerConnect not only streamlined care plan handoffs and patient outreach, but also gave AtHome a trusted partner as it unifies home health and telehealth.
