RESEARCH REPORT

The State of Clinical Care Coordination: 2027 Outlook

New research from 200+ healthcare leaders and clinicians on the future of clinical care coordination, technology fragmentation, and healthcare operations.

Healthcare organizations have invested heavily in technology, but care delivery remains fragmented across systems, workflows, and communication channels. Download the report to understand how your organization compares.

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Clinical care coordination in 2027: Healthcare doesn’t have a shortage of tools.
It has a coordination problem. 

switch between systems to initiate or receive communications.
experience difficulty identifying the right person to connect with.
say their top challenges affect care coordination.

What the Clinical Care Coordination Report Reveals

Fragmentation is becoming an operational problem 

Care teams are navigating multiple systems and communication channels just to coordinate work.

Coordination breaks down at the point of contact

The challenge is not simply exchanging information. Clinicians need to know who is responsible, who is available, and what should happen next. 

Health systems are moving beyond point solutions

As health systems plan for 2027, the opportunity is increasingly to connect people, systems and workflows across the enterprise rather than continue adding isolated technologies. 

Health systems are looking beyond messaging

Healthcare organizations are evaluating technology across multiple parts of the care coordination workflow — from secure messaging and patient engagement to alarm management and automated on-call scheduling. The breadth of interest points to a challenge that is bigger than communication alone.

Solutions organizations have researched include:

Securely share images/content via messaging37.1%
Secure messaging solutions32.3%
Patient engagement29%
Role-based messaging27.4%
Have not researched technology26.3%
of respondents agree that improving care collaboration improves quality outcomes and patient safety

Better coordination is tied to clinical and workforce priorities

When respondents were asked why improving care collaboration matters, quality outcomes and patient safety ranked highest, followed by patient satisfaction and continuity of care. Staff morale and better use of caregiving resources also ranked among the priorities.

Coordination challenges extend beyond the workflow

Respondents connect coordination friction to patient satisfaction, patient safety, completing work during scheduled shifts, mental and physical health, and job satisfaction.

Where respondents say these challenges have an impact:

Care coordination70.4%
Patient satisfaction67.2%
Patient safety57.5%
Completing shift work53.2%
Mental/Physical health48.9%
Job satisfaction48.4%

The Future of Clinical Care Coordination

Communication moves information. Orchestration moves work. 

The full report explores the shifts shaping clinical care coordination in 2027 and what health systems should consider as they build a more connected operating environment.