FAQs
Frequently Asked Questions
TigerConnect software solutions make healthcare communication easy by putting information, data, and alerts in the hands of care teams.
We encourage you to set up ACH or wire payments. Both ACH and wire instructions can be found on your TigerConnect invoice.
If you wish to pay by Credit Card or need to provide updated card information, Click Here to download a copy of our authorization form. Completed forms should be emailed to AR@TigerConnect.com.
A link to our W9 can be found on your TigerConnect invoice.
TigerConnect typically operates on a fixed-price, fixed-quantity annual subscription model. Our plans are structured with a predictable cost for the entire duration of the contract period, making it easier to plan your budget.
Our standard contract term is for a specified contractual period. The actual contract length applicable to your service (and important dates for renewal) can be found in your contract.
The contract will automatically extend for an additional term unless terminated by either party with timely notice. Our standard terms define timely notice as a minimum of 30 days prior to your current subscription expiration date. However, please refer to your respective contract and consult with your legal advisors, as your terms may vary.
You can also contact your account manager or a member of our Success Team directly to discuss early renewals, contract changes or extensions: Success@TigerConnect.com
Our contracts are based on a fixed-price, fixed-quantity model. If you need to increase your license count, additional licenses can be added with an associated fee per user. However, adjusting pricing or reducing your license count within the contract period is not possible. Please contact your account manager or a member of our Success Team to discuss adding licenses as needed: Success@TigerConnect.com
TigerConnect does not permit early cancellations. Your service remains active for the specified duration. If you have questions regarding your contract terms, please reach out to your account manager or a member of our Success Team for further assistance: Success@TigerConnect.com
Our support team is available to assist you with any questions or technical issues. You can create a ticket using the link provided: Contact Support
