Case Study
UHS Southwest Healthcare System + TigerConnect
Learn how Universal Health Services (UHS) uses TigerConnect to achieve secure, enterprise-wide communication.
Key Results
across the org
Overview
Universal Health Services (UHS) Southwest, one of the nation’s largest providers of hospital and healthcare services, has 400 acute care hospitals, behavioral health facilities, and ambulatory centers across the U.S., Puerto Rico, and the United Kingdom. As a Fortune 500 organization, the leadership at UHS is responsible for taking an active role in enterprise-wide efforts of process management and solutions for reliable and compliant communication.
The Challenge
UHS found that the majority of staff within their organization worked in silos without efficient communication. These workflow issues led to:
- Manual monitoring of the task queue for admissions
- Multiple phone calls to determine the correct provider
- Lack of notification at point-of-care
- Missed opportunities for coordination and quality
“With TigerConnect, patients get information quicker, the length of stay went down, and everything worked as a well-oiled machine.”
— Sanjay Muttreja, Medical Director, UHS Southwest Healthcare System
The Solution
Seeking a secure, HIPAA-compliant solution to manage their interactions, UHS began using TigerConnect as a means of communicating with core physicians and providers. Their main areas of focus included leveraging Roles, integrating with existing systems, managing their workflows, and ultimately unifying the entire care team.
After implementing TigerConnect’s EHR integration with Cerner, the preferred EHR for UHS, platform adoption spread quickly throughout the organization. The piloted integration included “decision to admit” alerts as well as capacity management and key patient information.
The Results
Following the success of the TigerConnect EHR integration, UHS began to further automate their workflows using various features of the TigerConnect platform. These include:
- Alarms: Group, physician, hospitalist, and decision-to-admit alerts resulted in nearly 100% turnaround time and provided key patient information.
- Roles: Over 300 TigerConnect Roles employed to provide accessible interactions immediately for all staff, regardless of shift.
- Emergency Call Panel: Automated scheduling loaded monthly and dynamically converts to the appropriate on-call Role.
- Groups: Coordinated care improvements are achieved through the team’s connected hospitalist group.
As a result of their efforts, workflow improvements have not only helped UHS manage patient communication and admissions, but have also connected the entire care team internally, leading to significant progress in overall care quality.
“On TigerConnect, everything is automated. The patients get information quicker, the length of stay went down, everything worked as a well-oiled machine people used to dream about, and now it’s happening.”
— Sanjay Muttreja, Medical Director, UHS Southwest Healthcare System
