Case Study
Hosparus Health Enhances Secure Messaging and Boosts Staff Collaboration
Looking to replace its legacy secure messaging system, Hosparus turned to TigerConnect for a more robust HIPAA-compliant solution.
Overview
Hosparus Health is a fully accredited, non-profit hospice and palliative care organization that provides medical care, grief counseling, pain management, and much more for people facing serious and life-limiting illnesses in Kentucky and Indiana. Hosparus Health is the region’s leading hospice care provider, serving 8,000 patients a year by helping them face end-of-life issues.
The Challenge
Hosparus was looking to replace its legacy messaging system due to integration and functionality issues. Its existing system was limited to a clunky web portal that provided only one-on-one or broadcast group messaging, which didn’t meet the demands of the organization. In addition, simple administrative tasks like provisioning or decommissioning users were difficult, and the system was challenging to use overall.
“We implemented TigerConnect to 600+ users with a very tight schedule. We needed to get it implemented and fully functional in a short time. My staff loves it, and if you can text, you can use TigerConnect”
— Josh Archibald, IT Director, Hosparus Health
The Solution
Hosparus had a very tight schedule to get a new solution implemented and adopted by its 600+ users. The platform needed to be user-friendly while meeting all of the functionality requirements and scalability demands. Some of the key features that put TigerConnect at the forefront were:
- Ease of use and reliability
- Full integration with Active Directory
- Click-to-call functionality
- Easy access to the archive
Hosparus Health selected TigerConnect Clinical Collaboration based on its value, security, ease of use, and short implementation time. The application met all its business objectives, and the staff felt empowered to use the technology.
The Results
Hosparus Health and TigerConnect were able to implement the solution and have it fully functional and deployed to all 600+ users in two months from start to finish. From an administrative perspective, it’s made day-to-day tasks easier and more manageable. A typical weekday at Hosparus Health can mean over 12,000 messages delivered, while a weekend can yield over 3,000 messages. The staff depends on TigerConnect to communicate on a regular basis, and be available and running 24/7.
“TigerConnect met all our requirements and then some. TigerConnect was less expensive than the solution we were using, and the other solutions we looked at didn’t have near the security, benefits, and functionality.
— Josh Archibald, IT Director, Hosparus Health
