TigerConnect Pre-Hospital Addendum

(Last Updated: September 10, 2026)

Pre-Hospital is a health information technology product for hospitals, paramedics and other healthcare professionals, so that the hospitals are better prepared for patient arrival and can expedite patient care.

  1. Software as a Service. The Pre-Hospital product provides storage and transmittal to a Customer healthcare facility or location that will enable a Customer to receive internet-based notifications and data from ambulance and other healthcare providers, including patient data, for healthcare treatment by the Customer. Customer will receive such notifications and data via the Twiage Dashboard and Twiage Alerter, as well as the optional Twiage STAT App or Microsoft Teams.
  2. Software. We may provide software, tools, utilities, or other computer or program code (whether in the form of object (binary code or source code) related to the Pre-Hospital Dashboard, Pre-Hospital Alerter, and Pre-Hospital STAT App, including all related hard-copy and soft-copy Documentation provided by us to Customer under this Agreement and all Updates thereto, to be installed on certain computer devices within Customer’s information technology systems infrastructure.
  3. Training. We may provide training materials, which include train-the-trainer guidance and user guides for Customer during the Implementation Phase and Technical Support. Additional training on the Services may be purchased at our then current hourly rates.
  4. STAT App License Fees. Annual subscription fees for optional STAT App for service lines other than the Emergency Department at the Customer’s facilities and locations will be charged at the price per block of ten (10) user licenses shown as shown on the Order Form. Additional licenses may be added at any time.
  5. Implementation Fees. Additional fees may be payable by the Customer for the Implementation Phase services necessary to set up the Services hereunder, for single-sign-on integrations, and any Onsite Assistance necessary to implement the Services at the Customer facility or facilities and other locations at the rates specified in the Order Form.
  6. Smartphones. Subscriber may elect to use Android smartphones provided by us at our then-current rates for hardware and data usage per device as shown in the Order Form.