TigerConnect Pre-Hospital Addendum

(Last Updated: July 6, 2026)

Pre-Hospital is a health information technology product for hospitals, paramedics, and other healthcare professionals, so that the hospitals are better prepared for patient arrival and can expedite patient care.

  1. Software as a Service. The Pre-Hospital product provides storage and transmission to a Customer healthcare facility or location that will enable a Customer to receive internet-based notifications and data from ambulance and other healthcare providers, including patient data, for healthcare treatment by the Customer. Customer will receive such notifications and data via the Twiage Dashboard and Twiage Alerter, as well as the optional Twiage STAT App or Microsoft Teams.
  2. Software. We may provide software, tools, utilities, or other computer or program code (whether in the form of object (binary code or source code) related to the Pre-Hospital Dashboard, Pre-Hospital Alerter, and Pre-Hospital STAT App, including all related hard-copy and soft-copy Documentation provided by us to Customer under this Agreement and all Updates thereto, to be installed on certain computer devices within Customer’s information technology systems infrastructure.
  3. Training. We may provide training materials, which include train-the-trainer guidance and user guides for Customer during the Implementation Phase and Technical Support. Additional training on the Services may be purchased at our then current hourly rates.
  4. STAT App License Fees. Annual subscription fees for optional STAT App for service lines other than the Emergency Department at the Customer’s facilities and locations will be charged at the price per block of ten (10) user licenses shown as shown on the Order Form. Additional licenses may be added at any time.
  5. Implementation Fees. Additional fees may be payable by the Customer for the Implementation Phase services necessary to set up the Services hereunder, for single-sign-on integrations, and any Onsite Assistance necessary to implement the Services at the Customer facility or facilities and other locations at the rates specified in the Order Form.
  6. Smartphones. Subscriber may elect to use Android smartphones provided by us at our then current rates for hardware and data usage per device as shown in the Order Form.
  7. EMS Protocol Assistant. Through the EMS Protocol Assistant tool Customer Data is transmitted only to generate Suggestions in real-time and is deleted once Suggestions are generated; code data is not stored in plaintext at our servers or by our subprocessors.
    1. Suggestions. Customer may use EMS Protocol Assistant to generate code, outputs, or other functions based on the input provided by Customer (collectively, “Suggestions”). Suggestions are considered Customer Data and TigerConnect hereby assigns to Customer all of our right, title, and interest in and to any Suggestions. Notwithstanding the foregoing, Customer acknowledges that Suggestions are generated automatically by machine learning technology and may be similar to or the same as Suggestions provided to other customers, and no rights to any Suggestions generated, provided, or returned by the Service for or to other customers are granted to Customer under this Agreement. Further, Customer acknowledges that there are numerous limitations that apply with respect to Suggestions provided by large language and other AI models (each an “AI Model”) due to the fact that it is automatically generated, including that: (i) Suggestions may contain errors or misleading information; (ii) AI Models are based on predefined rules and algorithms that lack the ability to think creatively and come up with new ideas and can result in repetitive or formulaic content; (iii) AI Models can struggle with understanding the nuances of language, including slang, idioms, and cultural references, which can result in output that is out of context or does not make sense; (iv) AI Models can perpetuate biases that are present in the data used to train them, which can result in output that is discriminatory or offensive; (v) AI Models can struggle with complex tasks that require reasoning, judgment and decision-making; and (vi) AI Models require large amounts of data to train and generate content, and the data used to train AI Models may be of poor quality or biased, which will negatively impact the accuracy and quality of the generated output. Customer agrees that it is responsible for evaluating and bearing all risks associated with the use of any content, including any reliance on the accuracy, completeness, or usefulness of Suggestions.
    2. Customer shall not use EMS Protocol Assistant or any Suggestions to develop or train a language model or any other machine learning model that is competitive with the Services, or engage in model extraction or theft attacks.
    3. ANY SUGGESTIONS ARE PROVIDED “AS IS” WITHOUT ANY WARRANTIES OF ANY KIND. ADDITIONALLY, TIGERCONNECT MAKES NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO THE ACCURACY OF ANY SUGGESTIONS. YOU SHOULD NOT RELY ON ANY SUGGESTIONS WITHOUT INDEPENDENTLY CONFIRMING THEIR ACCURACY. SUGGESTIONS MAY CONTAIN MATERIAL INACCURACIES EVEN IF THEY APPEAR ACCURATE BECAUSE OF THEIR LEVEL OF DETAIL OR SPECIFICITY. YOU ACKNOWLEDGE THAT THE SERVICE AND ANY SUGGESTIONS MAY NOT REFLECT CORRECT, CURRENT, OR COMPLETE INFORMATION.