Video Case Study

Salinas Valley Memorial Healthcare

Prior to TigerConnect, Salinas Valley Memorial Healthcare actually had another secure texting vendor. "We did have some challenges with that vendor in terms of just user engagement, signing users up, and then there was no acknowledgment of whether or not the user actually received the message," said Sandra Kalini, Ambulatory Informatics Project Manager at Salinas Valley Memorial Hospital. With those limitations, Salinas noticed a decline in user engagement. Salinas' staff knew that they needed a secure communication and collaboration solution to improve communication and to improve care, but that could also handle scheduling needs. Salinas began looking into other vendors, settling on TigerConnect for its message receipt, connectivity to its EHR, broadcast list capabilities, and more.

San Joaquin General Hospital Uses TigerConnect to Improve HCAHPS Score by Reducing Overhead Noise

San Joaquin General Hospital needed a solution that would address their communication challenges without affecting overall workflow or distracting patients. TigerConnect has not only helped them reduce overhead noise, positively impacting patient care satisfaction, but has also helped expedite SJGH’s everyday communication needs.

With TigerConnect, SJGH can continue its commitment to creating a warm and personal environment – which is sensitive to both a patient’s emotional and physical needs – and now do so in an even more efficient manner.