Prior to TigerConnect, Salinas Valley Memorial Healthcare actually had another secure texting vendor. "We did have some challenges with that vendor in terms of just user engagement, signing users up, and then there was no acknowledgment of whether or not the user actually received the message," said Sandra Kalini, Ambulatory Informatics Project Manager at Salinas Valley Memorial Hospital. With those limitations, Salinas noticed a decline in user engagement. Salinas' staff knew that they needed a secure communication and collaboration solution to improve communication and to improve care, but that could also handle scheduling needs. Salinas began looking into other vendors, settling on TigerConnect for its message receipt, connectivity to its EHR, broadcast list capabilities, and more.