Reports:

State of Clinical Communications and Workflows

Insights from 2023 TigerConnect-Becker’s medical and nursing leadership survey.

  • Most have no process to evaluate workflow efficiency.
  • Too many communication systems, not enough connection.
  • Inadequate communication tools contribute to cognitive overload.

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Patient Safety Suffers When Communication Fails

We surveyed over 100 medical and nursing leaders about clinical communication and clinical workflows at their organizations.

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More than two thirds of clinicians are unsatisfied with communication processes during clinical workflows.

Everyone is Frustrated

Poor communication creates frustration and adds to the cognitive burden on care teams .

64 percent nurses

Nurse Respondents

have difficulty communicating with teams outside a unit.

48 percent doctors

Doctors

have difficulty knowing when tasks or tests are completed.

Communication Issues Affect the Care Experience

Poor communication impacts patients — and your staff know it.

Staff frustration from slow response times or lack of response100%
Cognitive overload from too many alerts and notifications100%
Delays in care100%
Decreased patient satisfaction100%
Cognitive overload from too many alerts and notifications100%
Staff frustration from slow response times or lack of response100%
Delays in care100%
Decreased patient satisfaction100%
Staff frustration from slow response times or lack of response100%
Cognitive overload from too many alerts and notifications100%
Decreased patient satisfaction100%
Delays in care100%

Staff Can’t Connect in Real-Time

The top 3 communication methods lack real-time collaboration and actionable clinical data.

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Phone Calls

Phone calls are not ideal because they require a synchronous experience. Time is wasted playing phone tag and waiting for return calls, which slows clinical workflows and leads to frustration for providers.

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mail

Email

Not only is email a HIPAA-compliance risk, but it can’t facilitate real-time collaboration. Messages get buried in inboxes and email threads quickly become unwieldy.

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EHR Texting

EHR texting isn’t advised for urgent communication, and it isn’t tuned to optimize clinical workflows. Furthermore, it’s only available to those team members who have EHR access, which isn’t everyone.

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Diagnosing Workflow Challenges: Survey Insights from Healthcare Leaders

Watch the webinar to get all the survey insights and learn what healthcare organizations can do to improve communication during clinical workflows.

Watch Today

There Has to Be a Better Way

Most healthcare organizations are not proactive about improving the efficiency of clinical workflows. Examining the communication strategies and technologies involved in delivering care will help you identify areas of improvement.

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Two thirds of organizations do not have a defined process for analyzing clinical workflow efficiency improvements.

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The Top 5 Reasons to Use TigerConnect​

  • No more phone tag. Real-time, asynchronous communication streamlines care delivery.
  • Integrates with critical hospital systems, including your EHR, to break down information silos.
  • Scheduling integration makes it easy to contact on-call providers, even if you don’t know their name.
  • Relevant, context-rich alerts are intelligently routed to caregivers to reduce cognitive overload.
  • Message escalations ensure your message gets answered.
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Download the Full Report

Learn what healthcare professionals think about the state clinical communication, their communication goals, and what you can do to improve communication at your organization.