PointClickCare and TigerConnect Clinical Collaboration Platform – Standard Bring Integrated Secure Text Messaging to Electronic Health Records

PointClickCare Secure Conversations™ Is Senior Care Industry’s First Solution to Seamlessly Integrate HIPAA Compliant Text Messaging Directly Within EHR Platform

ORLANDO, FL (February 24, 2014) – PointClickCare, the cloud-based software platform of choice for senior care, today introduced PointClickCare Secure Conversations – the long-term care industry’s first secure mobile messaging offering that fully integrates with an Electronic Healthcare Record (EHR) platform. The new solution is the result of an exclusive partnership with TigerConnect Clinical Collaboration Platform – Standard, the leader in secure, real-time messaging for the enterprise. As more and more clinical staff and caregivers collaborate in their network using mobile devices, it is critical to ensure the integrity of Protected Health Information (PHI). Secure Conversations is the first solution of its kind to seamlessly integrate such electronic exchanges directly from within the EHR platform, and the only secure offering that is HIPAA compliant.

PointClickCare Secure Conversations is an exciting new integration, and is in direct response to the Bring Your Own Device trend that is redefining what it means to provide truly collaborative and connected care in the senior care environment,” said Mike Wessinger, President and CEO of PointClickCare. “Advances in mobile devices make them an integral collaboration tool. However, this can also place providers at considerable risk of compromising the private data of the resident and the home. A single unsecured communication can carry a fine of $50,000.00. Only PointClickCare Secure Conversations can enable care providers to exchange confidential information instantly and securely while attaching it to the resident’s record. With this solution, we are continuing to deliver on our commitment to bring our customers industry-first innovations.”

PointClickCare Secure Conversations is hosted in the cloud, supported by Tier–IV, SSAE 16 audited and ISO 27001 compliant data centers. Secure Conversations transmits messages using TLS/SSL encryption technologies to create a secure data channel connecting the sender’s mobile device and the data center. The message is then transmitted directly to the recipient’s device, as well as the EHR platform, enabling the entire care team to easily communicate in real time without compromising patient confidentiality.

“In a recent survey of 400 long-term care providers, close to 40% said they were not using HIPAA compliant solutions for their mobile devices,” said Brad Brooks, TigerConnect Clinical Collaboration Platform – Standard Co-founder and CEO. Fines for non-compliance can devastate a business. Utilizing the TigerConnect APIs, PointClickCare has integrated secure messaging into their EHR platform to address HIPAA compliance and BYOD concerns as well as to help connect care teams to better facilitate accurate decision-making, quicker interventions and overall improved outcomes.”

For more information on PointClickCare Secure Conversations, to see an online demonstration, or to speak with someone about how we can help you provide better outcomes, please visit www.pointclickcare.com. For information on how to shape your own Bring Your Own Device policy for your workplace, visit www.tigerconnect.com.

About PointClickCare

PointClickCare helps healthcare providers meet the global challenges of senior care by enabling them to achieve the business results that matter – enriching the lives of their residents, improving financial and operational health, and mitigating risk. PointClickCare’s cloud-based software platform connects healthcare providers across the senior care continuum, providing easy to use, regulatory compliant solutions that support a coordinated, person-centered approach to care delivery. Over 9,000 long term and post-acute care providers use PointClickCare today, making it the North American market leader and Electronic Health Record platform of choice for the senior care industry. For more information on PointClickCare’s ONC certified software solutions, please visit www.pointclickcare.com.

About TigerConnect Clinical Collaboration Platform – Standard

TigerConnect Clinical Collaboration Platform – Standard is the leader in secure, real-time messaging for the enterprise. TigerConnect Clinical Collaboration Platform – Standard’s encrypted messaging platform keeps communications safe, improves workflow and complies with industry regulations. Developed to address the security needs, BYOD policies, and message restrictions in the enterprise, TigerConnect Clinical Collaboration Platform – Standard is committed to keeping mobile communications secure, private and impermanent. More than 3,000 facilities have adopted TigerConnect Clinical Collaboration Platform – Standard, including leading organizations like Adventist Health, the University of Kentucky HealthCare, and Scottsdale Health Partners, which rely on TigerConnect Clinical Collaboration Platform – Standard to combat such challenges as the HIPAA Omnibus Rule changes, comply with industry standards and replace unsecured SMS text messaging that leaves protected health and other confidential information at risk. For more information visit https://tigerconnect.com, http://www.facebook.com/tigertext, or http://www.twitter.com/tigertext.


For media inquiries, please contact:
Kristin Tinsley
PR Manager
TigerConnect Clinical Collaboration Platform – Standard
Tel: 310.401.1820 Ext. 316
* TigerConnect’s TigerText Essentials®, TigerFlow®, TigerFlow+ Plus®, TigerSchedule®, TigerTouch® and TigerTouch+ Plus® products are now called TigerConnect Clinical Collaboration Platform (Standard, Pro & Advanced), Physician Scheduling, and Patient Engagement. Please contact us for more information.