Medical Answer Service Provider, AnswerNow, Successfully Integrates With TigerConnect Clinical Collaboration Platform – Standard

October 31 2013, featured on

Medical answering services provider, AnswerNow, announces it has successfully integrated the “TigerConnect Clinical Collaboration Platform – Standard” secure messaging application within its AnswerNowMD service. TigerConnect Clinical Collaboration Platform – Standard allows compliance with the “Health Insurance Portability and Accountability Act,” or “HIPAA,” the federal regulation assuring all patients have a right to privacy.

TigerConnect Clinical Collaboration Platform – Standard is used in over 3,000 facilities, from large hospital networks to small private practices. The application has become one of the preferred methods for healthcare providers requiring secure communications and compliance to regulations and industry standards.

Typical Short Message Service (SMS) is not secure or HIPAA-compliant. Therefore, an application like TigerConnect Clinical Collaboration Platform – Standard must be used when security is a concern. TigerConnect Clinical Collaboration Platform – Standard allows healthcare providers to leverage the advantages of texting to accelerate internal communications and care coordination. They can improve their productivity, make decisions faster and improve the overall patient care they deliver.

By integrating TigerConnect Clinical Collaboration Platform – Standard, AnswerNow is able to offer its clients the following benefits:

  • HIPAA compliant text messaging, including via mobile networks, in real-time.
  • Constant level of security 24/7 — during business and non-business hours.
  • Lowered risk of unauthorized access to medical records.
  • Full regulatory compliance.
  • Seamless transition from clients’ onsite communications processes to AnswerNow’s after-hours coverage.

“We understand how critical confidentiality and privacy are for medical professionals and healthcare providers,” said Michelle Weiss, vice president for AnswerNow, Inc. “To address this top priority, we turned to TigerConnect Clinical Collaboration Platform – Standard to keep patient information secure. Our clients have the peace-of-mind knowing AnswerNow can deliver efficient communication 24/7, as well as meet all federally-mandated security requirements.”

For more information on AnswerNow’s Tiger Text application, contact Michelle Weiss at 1-800-226-0491 or Michelle(at)AnswerNowInc(dot)com.

About AnswerNow, Inc.

Founded over three decades ago, AnswerNow! provides call center solutions to hundreds of businesses across a multitude of industries. The U.S.-based company offers answering services, bilingual inbound and outbound call management, customer service and support, marketing and sales contact management, 24/7 service, appointment scheduling, overflow and disaster recovery. For more information, visit the company’s website at

* TigerConnect’s TigerText Essentials®, TigerFlow®, TigerFlow+ Plus®, TigerSchedule®, TigerTouch® and TigerTouch+ Plus® products are now called TigerConnect Clinical Collaboration Platform (Standard, Pro & Advanced), Physician Scheduling, and Patient Engagement. Please contact us for more information.