Published in Patient Safety and Quality Healthcare, March 15, 2022
Communication errors are disturbingly common in healthcare, affecting patient outcomes and care quality. The Journal of Patient Safety reports that almost half of malpractice claims involve communication failures (Humphrey et al., 2022). Fixing these errors is a question of systems, not people. Improving the communications system is critical to improving clinical workflows, and better workflows benefit everyone. Advanced CC&C platforms that put real-time, contextual information into the hands of care team members improve cost, quality, and experience for patients and providers alike.